Each location on Google can have only one verified owner. If you see the status "Access needed" in your account, this means another owner has verified this location on Google.
When you add a location that matches a live location with a different owner, it is treated as a duplicate and will be ignored when importing your spreadsheet.
You have several options to address this issue:
- Check within your organisation to see who you may need to coordinate with, including agencies that your company may have hired to manage on behalf of the business. Find out more about how to share ownership of a set of locations.
- Request management if you’d like to request a transfer of ownership from the current owner or to be added as a manager. Find out more.
- Remove the location from your account if you’d like the current owner to continue to manage the location. Learn more.
- Leave the location in this state if you only use it to run Google Ads location extensions. Learn more
If you claimed the location with a different account and have forgotten that account's username or password, visit the Accounts troubleshooter to get help.
