Fix suspended Business Profiles

We may suspend Business Profiles and user accounts that go against our guidelines. To fix a suspended profile, you must submit a reinstatement form.

 Request Business Profile reinstatement

Before you do this, make sure that your profile follows the Business Profile guidelines. To avoid delays, only submit one reinstatement request per account.

Appeal a denied request

If your reinstatement request is denied, we may be able to prove your eligibility. Reply to the email that let you know your appeal was denied with:

  • Pictures of the front of the store
  • Summary of business operations

Fix issues with a reinstated profile

Important: We will notify you with the reason for suspension but we may not be able to provide certain specific details in situations where such information may lead to additional abusive behavior.

If you have editing issues with your reinstated profile, you can contact Business Profile Support.

Understand reinstatement requests

Response times

We review, investigate, and clear up most requests within 2 weeks.

What happens if we remove a profile

If we remove:

A profile

  • The public can’t go to the profile. 
  • The owner and managers can't act on the profile. 
  • The owner and managers can ask us to reinstate the profile. We reinstate both the profile and its owner and managers.

The owner’s Google Account

  • We remove all the locations owned by that user.
  • If we reinstate the owner’s Google Account, we also reinstate the owned locations.

A manager’s Google Account

  • We suspend the manager on the accounts that they manage. It doesn't affect the locations. 
  • If we reinstate a manager’s Google Account, they regain access to the locations.

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