Fix suspended or disabled profiles

We may suspend or disable Business Profiles that don’t follow our guidelines. If you believe that your profile should be reinstated, you can submit an appeal.

Before you submit an appeal

Make sure that your profile follows all the guidelines. Learn more about our guidelines.

Submit an appeal

Prepare your evidence

Important: Once you open the evidence form, you must submit it within 60 minutes or it won’t be attached to your appeal.

You may be prompted to add optional evidence to a linked form to support your appeal. Evidence that can help strengthen your appeal includes:

  • Official business registration
  • A business licence
  • Tax certificates
  • Utility bills for the business such as:
    • Electricity
    • Phone
    • Water
    • Internet

Tip: For any documents that you submit as evidence, check that the business name and address match the profile that you want to make an appeal for.

Submit your appeal

  1. Open the Google Business Profile appeals tool.
    • Make sure that you're signed in to the Google Account related to your Business Profile.
  2. Select the Business Profile that you want to reinstate.
  3. The Google Business Profile appeals tool shows: 
    • The restricted profile
    • The reason for the moderation action
    • A link to the violated policy
  4. At the bottom right, select Submit Appeal.
  5. You may be prompted to add optional evidence to support your appeal.
    • To add evidence, attach files that clearly support your appeal and select Submit.
  6. We'll review your appeal and send you an email with a decision.

Submit an appeal

Appeal more than 10 Business Profiles

To submit appeals for more than 10 profiles:

  1. On the Google Business Profile appeals tool, select the Business Profile that you want to appeal.
    • Make sure that you’re signed in to the Google Account related to your Business Profile.
  2. After you submit the appeal, you have the option to include evidence.
    • You’ll be asked if the appeal is for more than 10 profiles, click Yes.
  3. Attach a spreadsheet that includes the evidence and Business Profile ID for each profile. Learn more about the types of evidence.
  4. Click Submit.

Tip: In the Google Business Profiles appeals tool, the status will only change for the profile that you selected. The status of the other profiles that you appealed won’t be updated on the tool. You will only receive one email notification with an appeal decision for the profile that you selected in the tool.

Check the status of an appeal in the appeals tool

  1. Open the Google Business Profile appeals tool.
    • Make sure that you’re signed in to the Google Account related to your Business Profile.
  2. Select the Business Profile for the appeal that you submitted.
  3. On the right, you’ll find the status of the appeal:
    • Submitted
    • Approved
    • Not approved
    • Can't be appealed
    • Eligible for appeal

Request an additional review to a denied request

Only if your reinstatement request is denied, we may be able to do an additional review to prove your eligibility. You can submit an additional review to a denied request. You can provide additional evidence that wasn’t added with your original appeal. View the types of evidence that can strengthen your appeal process.

If you're located in a European Economic Area (EEA) member state or territory, you may have additional redress options. Learn more about those potential options.

Fix issues with a reinstated profile

If you have issues with your reinstated profile, share them with us through the reinstatement form. Most requests are reviewed, investigated and resolved in three working days. If it's been more than three working days since you sent a request, contact us.

Common questions about suspended or disabled profiles

How long does the appeal process take?
We review, investigate and clear up most requests within three to five days.
What happens when a profile is removed?

If we remove:

  • A profile:
    • The public can’t go to the profile. 
    • The owner and managers can't act on the profile. 
    • The owner and managers can ask us to reinstate the profile. We reinstate both the profile and its owner and managers.
  • The owner’s Google Account:
    • We remove all the locations owned by that user.
    • If we reinstate the owner’s Google Account, we also reinstate the owned locations.
  • A manager’s Google Account:
    • We suspend the manager on the accounts that they manage. It doesn't affect the locations. 
    • If we reinstate a manager’s Google Account, they regain access to the locations.
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