We may take action on Business Profiles and user accounts that violate our Guidelines for representing your business on Google.
Important: As a precaution in light of COVID-19, we're operating with a limited team. It may take longer than usual to connect with us. We recommend our Help Community and YouTube Channel. Thank you for your patience.
Fix a suspended profile
Important: To avoid delays, submit only one reinstatement request per account.
- Review the Google My Business guidelines.
- Sign in to Google My Business, then review your profile to comply with the guidelines.
- Once you’re sure that your locations comply with our guidelines, you can request for their reinstatement.
We can’t provide specific reasons why your Business Profile may be disabled. If you have issues with your profile post-reinstatement, contact us with more information about what those issues are and we’ll investigate further.
If we remove a profile, the public can no longer access the profile. The owner and managers can't take actions on its behalf, though they can appeal to have the profile reinstated. If the profile is reinstated, we'll also reinstate the owner and managers.
If we remove the owner’s Google Account, we also remove all the locations owned by that user. If we reinstate the owner’s Google Account, we'll also reinstate the locations.
If we remove a manager’s Google Account, we suspend the manager on the accounts that they manage, but the locations aren’t affected. If we reinstate the manager’s Google Account, the manager will automatically regain managerial access to the locations.