Transfer primary ownership of a Business Profile

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Important:  If you’re transferring ownership of your business, make sure you’re transferring primary ownership of your Business Profile to the new owner. Only the primary owner of the profile can transfer the ownership. That way the history of the profile is maintained, which includes reviews.
In some cases, you may want to transfer primary ownership of a Business Profile to an existing Owner or Manager. If you’re the only user associated with your profile, you can add more owners and managers.

Transfer primary ownership

  1. Go to your Business Profile. Learn how to find your profile.
  2. Select the three-dot menu and thenBusiness Profile settings and then Managers. 
  3. Select on the person you'd like to change access.
  4. Select the user’s role and then Primary owner.
  5. Then, select Save.
Understand profile owner & manager roles
There are 2 types of roles for Business Profiles: Owners and managers. When owners add users, they share management of a profile with multiple people but can use different passwords. Google Groups can’t be added as managers or owners of profiles.

About Business Profile roles

Owners

Each Business Profile can have multiple owners but only one Primary owner.

Primary owners and Owners:

  • Can add other users to share management of a profile
  • Have the same capabilities, except:
    • A Primary owner can’t remove themselves from a Business Profile until they transfer primary ownership to another user.

Managers

  • Have most of the capabilities of an Owner, except for more sensitive functions
  • Can’t remove the Business Profile
  • Can’t manage users

The summary chart below outlines the different capabilities of each type of user.

Capability Owner Manager
Add and remove users checkmark  
Remove Business Profiles checkmark  
Edit all URLs  checkmark checkmark
Accept all Google updates checkmark checkmark
Opt in or out of Bookings checkmark checkmark
Update certain location settings
  • Edit the name, category, or website on
    a location
  • Close a location
  • Create location groups
checkmark checkmark
Manage Business Profile directly on Search and Maps checkmark checkmark
Manage Google Ads account links checkmark checkmark
Use Messaging checkmark checkmark
Add custom labels to make it easy to find
particular groups of locations
checkmark checkmark
Edit attributes checkmark checkmark
Edit food delivery link checkmark checkmark

Edit some main business info, like hours and 
address

checkmark checkmark
Edit phone number checkmark checkmark
Edit services checkmark checkmark
Create, manage, and publish posts checkmark checkmark
Add, delete, and edit cover photos and additional photos checkmark checkmark
Add, delete, and edit logos checkmark checkmark
Add, delete, and edit product checkmark checkmark
Respond to reviews checkmark checkmark
Download insights checkmark checkmark
Respond to Q&A checkmark checkmark

Important: You can no longer add new site managers, and we've upgraded all previous site managers to managers. Learn how to add more owners or managers.

Understand new owner & manager limitations

The new owner or manager of a Business Profile must wait for 7 days before they can manage all the features. During this 7-day period, they get an error if they:
  • Delete or undelete a profile.
  • Remove other owners or managers from a profile.
  • Transfer primary ownership to themselves or a third user.

If the new owner or manager deletes their account within the first 7 days, they’re removed from the profile. If they change their mind, they must be added again.

Tip: If an existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first 7 days, they get an error.

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Get help from Small Business Advisors

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors.


Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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