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Add and remove listing owners and managers

Owners of listings can invite additional users to own or manage a listing. Adding owners and managers lets users share management of a listing without having to share personal account information. Owners, managers, and communications managers all have different levels of access to the listing.

Only an owner can add or remove users. However, a manager may remove himself or herself from a listing. Google Groups can't be added as managers or owners of listings.

Add owners or managers

To add an owner or manager to a listing:

Desktop
  1. Sign in to Google My Business.
  2. If you have two or more listings, switch to card view  and click Manage location for the listing you'd like to manage.
  3. Click Users  from the menu.
  4. In the top right corner, click the "Invite new managers" icon .
  5. Enter the name or email address of the user you'd like to add.
  6. Select the user’s role by choosing Owner, Manager, or Communications manager.
  7. Click Invite. Invitees will have the option to accept the invitation and immediately become listing owners or managers.

This window displays all active owners and managers, as well as people who have been invited to become owners or managers. You can cancel pending invitations by clicking the X in the row with the invitation you want to remove.

Mobile
  1. Open the Google My Business app.
  2. Tap the three dash menu icon  in the top-left corner.
  3. Tap Manage users.
  4. Tap the plus icon + in the top-right corner.
  5. Enter the name or email address of the person you want to add as an owner or manager, then tap the plus icon + to the right of their name.
  6. Select their role by tapping Owner, Manager, or Communications manager in the menu that appears.

This page displays all the active users as well as people who have been invited to become owners or managers. You can cancel pending invitations by tapping the three dot menu icon  next to the invitation you want to remove, then tapping Remove .

You can also change a the role of a user by tapping the three dot menu icon  next to their name and tapping Edit role. Select their new role by tapping it in the menu that appears. 

When an invitation is accepted, the owners of the listing will be notified via email. All users in the account can view the names and email addresses of the owners and managers of the listing.

Want to transfer ownership of your listing to someone else? Learn how to transfer ownership of a listing

Remove owners and managers

To remove someone, even yourself, from a listing:

Desktop
  1. Sign in to Google My Business.
  2. If you have two or more listings, switch to card view  and click Manage location for the listing you'd like to manage.
  3. Click Users  from the menu.
  4. Click the X in the row of the person you'd like to remove.

If you can't click the X in the person's row, it could mean that:

  • You're trying to remove the primary owner from the listing. Transfer primary ownership to someone else, then remove the user from the listing.
  • You're signed in as a manager. Only owners can remove other owners and managers
Mobile
  1. Open the Google My Business app.
  2. Tap the three dash menu icon  in the top-left corner .
  3. Tap Manage users.
  4. Tap Remove.
  5. Tap the three dot menu icon   next to the name of the user you'd like to remove, then tap Remove in the menu that appears. 
  6. Tap OK to remove the user from the listing. 

When a user is removed, they'll be notified via email.

When you remove a user, that person will no longer be able to edit business information or take any administrative actions for the listing. However, all of their past responses to reviews, posts, comments, and other actions will remain intact.

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