Fix issues with the product reader or Local Inventory app

Important: This service was previously called Pointy, and it's now fully integrated into Google. The Pointy box is now the product reader, and the Pointy app is now the Local Inventory app.

If you have issues with your product reader or Local Inventory app, go to the relevant content below for troubleshooting information. You can also contact us for help. While you work on the issue, you have the option to manually add products with the Product Editor.

Fix issues with the Local Inventory app

Your products should show on your Business Profile within 2 weeks if you:

Install the Local Inventory app on a compatible point of sale (POS) system. Check the list of compatible POS systems.
Ensure that your product inventory is up to date in your POS.
Make sure there is a UPC/EAN barcode associated with each product listed in your POS.

Tip: If your products haven’t been added to your Business Profile, or they were added but have since disappeared, refer to the next section.

Fix issues with products not showing

There can be issues with the installation of the Local Inventory app. If your products don’t show, try uninstalling and reinstalling the app on your POS.

Add UPC barcodes to your POS

To integrate with your POS, the app collects your product barcode numbers and finds an image and description to match each one. For the app to work well, your POS inventory must have associated barcode numbers. These barcodes must be manufacturer barcodes (UPC or EAN codes) rather than codes you've created yourself.

Sometimes, you must add your UPC/EAN barcodes to your POS. Refer to your POS provider for more information.

If you added your products and reinstalled the app, go to the Help Center of your POS provider for further assistance.

Fix issues with the product reader

Restart your POS or barcode scanner

If your POS or barcode scanner isn't working properly, restart your POS. Make sure you know your sign-in codes and passwords. If the issue persists:

Use a different USB port. The product reader usually works better when connected from the back USB port. The reader also won't work properly from USB hubs or extensions.
Use the spare cable provided with the package. If you connected the product reader with the longer cord, try the short cord. If you had the short cord already connected, try the longer cord instead.
Check the connections. Make sure to remove any adapters between the barcode scanner, product reader, and the POS.

Tip: If you install a non-USB connection, make sure to remove any extra adaptors between the barcode scanner, product reader, and the POS.