Recommendations for businesses helping refugees from Ukraine

We have created recommendations for businesses close to Ukraine to help those directly affected by the war.

Here are ways you can help.

Update your hours and contact info

If your business remains open, make sure customers have up-to-date information, including current hours and contact info. To update this info:

Go to your Business profile. To find your profile:
- On Google Search, search for “my business.”
- On Google Search or Maps, search for your business name and city.
- In your Google Maps app , at the top right, tap your profile photo or initial Your Business Profile.
Tap or click Edit Info Business Information.
Adjust the info as needed.

Post on your Business Profile

Learn how to make posts for your Business Profile. Use posts to share info about services you may be offering for refugees such as:

Any products or services that are currently offered for free. This may include legal assistance, counseling, food, medications, etc.
Serving as collection and/or distribution center for humanitarian aid or other essential items (including clothes distribution)
Transportation
Employment offers
Temporary and longer term accommodations
Volunteer opportunities

You may want to use Google Translate to have posts about or to refugees translated in Ukrainian since they may not speak the local language. You can also use Google Translate to translate a conversation in real time.

Turn on chat for your Business Profile

Allow your customers to get in touch with you through Google Maps to get clarity on hours or products & services you still offer. Learn how to read & reply to messages from your Business Profile.

Use attributes to highlight available emergency help

Important: If you use Google Business Profile APIs, learn how to edit attributes at scale.

This new info will appear on your Business Profile when customers view your business on Google Maps and Search. Learn more how to add or edit your business attributes.

Needs volunteers: Highlight the need for volunteers to help refugees.
Offers accommodation for refugees: Offer accommodations to refugees in need of a place to stay.
Offers free products or services: Show that your business offers any type of goods or services at no charge.
Accepts donations: Let others know you’re accepting donations for refugees.
Employs refugees: Offer employment opportunities to refugees.
Offers free legal help: Provide legal support at no charge for refugees.
Offer transportation services: Offer to transport people or supplies in need.

Recommendations for Hotels

If your hotel is offering support to refugees from Ukraine, update your Business Profile on Google to provide the most accurate information for the services you offer.

You can select new attributes to reflect your services, such as whether your hotel offers free or significantly discounted accommodations, confirm your contact information, and create a post to show how you're offering support. Learn more about other recommendations for hotels.