Engage with customers

When you manage your Business Profile, it can help customers engage with your business.

Message customers

Your customers can get in touch with you in real-time from your Business Profile when you turn on messaging. You can answer questions, tell your story, and attract more customers to your business. Messaging works best as a conversation between your business and your customers. To make sure your customers have the best experience, follow the messaging guidelines.

Learn how to set up messaging.

Manage your bookings

When you manage your bookings through another booking provider, you get web and app services that seamlessly use your customer’s Google Account. Your customers also benefit from automatic booking reminders and built-in integration with Google products like Calendar.

On the “Bookings” tab of your profile, you can manage booking options which also includes Reserve with Google.

Tip: Not all service businesses will be eligible for the booking feature. Learn how to set up bookings through your Business Profile.

Turn on quotes

Customers can directly request a quote for your services from your Business Profile on Google when you turn on the quotes feature. Learn more about quote requests.

If you turned on messaging, a "Request a quote" button may show on your Business Profile on Search. Customers can use this button to request a quote for your services.

You can reply directly from the notification. These options make it easy for you to review quote requests and connect with potential customers.

When you get a new message, it’s important to reply within 24 hours. Learn more about response time requirements.

Get help from Small Business Advisors

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors.

Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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