If you turned on messaging, a "Request a quote" button may show on your Business Profile in a customer's search results. Customers can then use this button to request a quote from their mobile device.
When a customer requests a quote, you'll get a message in the Google My Business app and the web messaging portal, for eligible users. You'll also get an email notification with a response form. You can reply directly from any of the notifications. These options make it easy for you to review quote requests and connect with potential customers. When you get a new message, it’s important to reply within 24 hours. Learn more about response time requirements.
To turn off the "Request a quote" button, turn off messaging in the Google My Business app.
This experimental feature is available for select business owners in select business categories.