Fix issues with "Hey Google" on a mobile device

If your Assistant doesn’t respond on your device, follow these steps to help fix the issue. Learn how to start a conversation with your Assistant without saying “Hey Google”.

Before you start

Make sure that your mobile device is connected to the Internet with a strong signal. If you have connection problems, restart your device.

Step 1: Check for Google app updates

1. On your Android phone or tablet, in the Google Play Store, go to the Google app page.
2. Tap Update. If the page says "Installed", you already have the latest version.

Step 2: Check if Hey Google is turned on

1. On most Assistant-enabled devices, say "Hey Google, open Assistant settings."
2. Under "Popular settings", tap Voice Match.
3. Turn on Hey Google and set up Voice Match.

Tip: If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google", the admin might have turned off settings that are needed for "Hey Google" to work. Please contact your admin for more details.

If your device doesn't have the Google Assistant app

1. On your Android phone or tablet, open the Google app .
2. At the top left of the home screen, tap Menu   Settings  Voice  Voice Match.
3. Turn on Access with Voice Match.
4. To let “Hey Google” automatically unlock your phone when it hears your voice, turn on Unlock with Voice Match.

Step 3: Check your Assistant's language

1. On your Android phone or tablet, say "Hey Google, open Assistant settings".
2. Under "All settings", tap Languages.
3. If you need to change your Assistant’s language:
   1. Tap your current language.
   2. Choose a new language to use with your Assistant.

Step 4: Turn off Battery Saver and Adaptive Battery

1. On your Android phone or tablet, open the settings app .
2. Tap Battery:
   • Battery Saver: Tap Battery Saver  Turn off now.
   • Adaptive Battery: Tap​ Adaptive Battery  Turn off Adaptive Battery.

Step 5: Say "Hey Google"

To find out if you fixed the issue, say "Hey Google". To make sure the Google Assistant picks up your voice:

1. If you’re in a loud area, turn off background noise or go somewhere quieter.
2. Say "Hey Google" like you would in normal conversation.

Tip: If "Hey Google" still doesn’t work, teach Google to recognise your voice again.

Get more help or send feedback

Pixel and Nexus devices

1. On your phone or tablet, open your settings app .
2. Scroll to, then tap, Tips and support.
3. From here, you can contact us by phone, chat with us or send feedback.

Other Android devices

1. Open the Google app .
2. At the top right, tap your Profile picture or initial Send feedback.
3. Tell us about the issue, and then tap Send .
   • Your feedback helps us fix the issue, even though we can't reply directly to you.

Related articles

• Use "Hey Google" voice searches and actions