Fix issues with "Hey Google" on a mobile device

If your Assistant doesn’t respond on your device, follow these steps to help fix the issue. Learn how to start a conversation with your Assistant without saying “Hey Google.”

Before you start

Make sure your mobile device is connected to the internet with a strong signal. If you have connection problems, restart your device.

Step 1: Check your Assistant’s language

  1. On your iPhone or iPad, open the Assistant app Assistant.
  2. At the top right, tap your Profile picture or initial and then Assistant and then Languages.
  3. If you need to, change your Assistant’s language.
    1. Tap your current language.
    2. Choose a new language to use with your Assistant.

Step 2: Check for a Google app update

  1. On your iPhone or iPad, go to the Google app page.
  2. Tap Update. If your device says "Open," you already have the latest version.

Step 3: Say "Ok Google"

To find if you fixed the issue, say "Hey Google." To make sure the Google Assistant picks up your voice:

  1. If you’re in a loud area, turn off background noise or go somewhere quieter.
  2. Say "Hey Google" like you would in normal conversation.

Send feedback

  1. Open the Google app Google app.
  2. At the top right, tap your Profile picture or initial and then Send feedback.
  3. Tell us about the issue, and then tap Send Send.
    • Your feedback helps us fix the issue, even though we can’t reply directly to you.

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