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I can't connect my watch to my phone

If you’re having trouble connecting your watch to your phone for the first time, make sure your phone is connected to the Internet. If you’re still having trouble, try the steps below.

Note: If you’ve already paired your watch and are having trouble staying connected, try these steps to reconnect

1 Check your watch works with iPhone

To see a list of watches that connect with iPhone, visit g.co/wearcheck.

The following Android Wear watches cannot be paired with iPhone: 

  • LG G Watch
  • Samsung Gear Live
  • Motorola Moto360 (v1)
  • LG G Watch R
  • Sony Smartwatch 3
  • Asus ZenWatch 1
2 Make sure your iPhone and software are compatible

You need the following:

  • iPhone 5 and up
  • iOS version 9 and up 
  • Android Wear app version 1.0 and up on your phone 

To update iOS:

  1. On your iPhone, open Settings General Software Update.
  2. If there is an update available, tap to install. 

To update the Android Wear app:

  1. On your iPhone, open the App Store app.
  2. At the bottom right, tap Updates.
  3. If the Android Wear app needs to be updated, you’ll see it listed under “Pending Updates.” If it’s there, tap Update. If it’s not there, it’s already updated.
3 Check your Bluetooth connection

To make sure your phone's Bluetooth is turned on:

  1. From your home screen, open your iPhone's Settings app.
  2. Tap Bluetooth.
  3. Make sure that Bluetooth is set to On.

To make sure your watch is not in Airplane mode:

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen.
  3.  Tap Settings Settings.
    • If you don't see it right away, swipe left and then tap Settings Settings.
  4. Scroll until you see Airplane mode and make sure it says Off.
4 Restart your watch
  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen and tap Settings Settings.
  3. If you don't see it right away, swipe left and then tap SettingsSettings.
  4.  Tap System.
  5. Scroll down and tap Restart .
5 Unpair and re-pair your watch with your phone
  1. From your phone's Settings app, tap Bluetooth
  2. In the list of devices, find your Android Wear device and tap the “i” to the right. 
  3. To the right of the watch you want to disconnect, tap Forget This Device
  4. Before reconnecting your watch, turn Bluetooth on and off a few times.

Now you can try to connect your watch to your phone again.

If nothing else works  

If you've tried all of the steps above and still have problems connecting, you can try unpair your watch and then resetting it to factory settings. 

Note: When you reset your watch to factory settings, apps, settings, and data on your watch will all be erased.

1. Unpair your watch from your phone

  1. From the Settings app, touch Bluetooth
  2. In the list of devices, find your Android Wear device and tap the “i” to the right. 
  3. To the right of the watch you want to disconnect, tap Forget This Device

This isn’t the same as unpairing your watch from the Android Wear app.

2. Reset your watch to factory settings

  1. If your screen is dim, tap the screen to wake up the watch.
  2. Swipe down from the top of the screen and tap Settings Settingsand then System.
    • If you don't see Settings when you swipe down from the top of the screen, swipe left and then tap Settings.
  3. Scroll down and tap Disconnect and reset .
    • If you don't see Disconnect and reset, tap Unpair with phone .
  4. To confirm you’d like to unpair and reset your watch, tap Done Done.

3. Pair your watch and phone again

  1. On your phone, open the Android Wear app Android Wear.
  2. At the top of the screen, tap the down arrow Down Arrow.
  3. Select Pair with new wearable.
  4. To finish reconnecting your watch, follow the instructions on your phone or tablet.

Andrea is an Android expert and author of this help page. Help her improve this article by leaving feedback below.

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