Fix problems playing video, music, or games

If you can’t play your Google Play movies, TV shows, music, or games on your Android TV, here are some steps you can try.
Check your Wi-Fi connection
  1. From the Android TV Home screen, go to Settings Settings.
  2. Under "Device," select Wi-Fi Wi-Fi.
  3. Select a network and follow the onscreen instructions.
  4. Open one of your apps.
  5. Play your video, music, or game again.
Make sure your system is up to date
  1. From the Android TV Home screen, go to Settings Settings.
  2. Select About and then System software update and then Software update.
  3. Install any available updates, then play your video, music, or game again.
Restart your device
  1. From the Android TV Home screen, go to Settings Settings.
  2. Select About and then Restart.
  3. Once the system restarts, play your video, music, or game again.
Check which account you’re using
  1. From the Android TV Home screen, go to Settings Settings.
  2. Under "Accounts," check which account is signed in to your Android TV.

If you want to use another account, learn how to add or change an account.

Sync your account
  1. From the Android TV Home screen, go to Settings Settings.
  2. Under "Accounts," select your account.
  3. At the top, select Sync now.
  4. Play your video, music, or game again.
Clear your app data & cache
  1. From the Android TV Home screen, go to Settings Settings.
  2. Select Apps.
  3. Under "System apps," select the app and then Clear data and then Clear cache.
  4. Play your video, music, or game again.
If you see an error message Check if your game is compatible
Some games aren’t compatible with Android TV. Here’s how to check:
  1. On your computer, go to Google Play.
  2. Find the game you want to play.
  3. Click Install or Installed.
  4. Under "Choose a device," look for your Android TV device. If it’s dimmed, the game isn’t compatible.
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