Fix problems playing videos or games

If you can’t play your purchased content or games on your Android TV, here are some steps you can try.

Check your Wi-Fi connection

1. On your Android TV Home screen, go to Settings .
2. Under "Device," select Wi-Fi .
3. Select a network.
4. Follow the on-screen instructions.
5. Open one of your apps.
6. Play your content or game again.

Make sure your system is up to date

1. On your Android TV Home screen, go to Settings .
2. Select About System software update Software update.
3. Install any available updates.
4. Play your content or game again.

Restart your device

1. On your Android TV Home screen, go to Settings .
2. Select About Restart.
3. Once the system restarts, play your content or game again.

Check which account you’re using

1. On your Android TV Home screen, go to Settings .
2. Under "Accounts," check which account is signed in to your Android TV.

If you want to use another account, learn how to add or change an account.

Sync your account

1. On your Android TV Home screen, go to Settings .
2. Under "Accounts," select your Google Account.
3. At the top, select Sync now.
4. Play your content or game again.

Clear your app data & cache

1. On your Android TV Home screen, go to Settings .
2. Select Apps.
3. Under "System apps," select the app  Clear data  Clear cache.
4. Play your content or game again.

Check if your game is compatible

Some games aren’t compatible with Android TV. Here’s how to check:

1. On your computer, go to Google Play.
2. Find the game you want to play.
3. Click Install or Installed.
4. Under "Choose a device," look for your Android TV device. If it’s dimmed, the game isn’t compatible.