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Fix problems playing video, music, or games

If you can’t play your Google Play movies, TV shows, music, or games on your Android TV, here are some steps you can try.

Check your Wi-Fi Connection
  1. From the Android TV Home screen, scroll down and select Settings Settings.
  2. Under "Device," select Wi-Fi Wi-Fi.
  3. Select a network and follow the onscreen instructions.
  4. Open the Google Play Movies & TV app Play Movies.
  5. Play your video, music, or game again.
Make sure your system is up to date
  1. From the Android TV Home screen, scroll down and select Settings Settings.
  2. Select About and thenSystem update and then Check now.
  3. Install any available updates, then play your video, music, or game again.
Restart your device
  1. From the Android TV Home screen, scroll down and select Settings Settings.
  2. Select About and then Restart.
  3. Once the system restarts, play your video, music, or game again.
Check which account you’re using
  1. From the Android TV Home screen, scroll down to Settings Settings.
  2. Under "Personal," check which account is signed in to your Android TV.

If you want to use another account, learn how to add or change an account.

Sync your account
  1. From the Android TV Home screen, scroll down to Settings Settings.
  2. Under "Personal," select your account.
  3. Select Choose synced apps and thenSync now.
  4. Play your video, music, or game again.
Clear your app data and cache
  1. From the Android TV Home screen, scroll down to Settings Settings.
  2. Select Apps.
  3. Under "System apps," select Google Play Music and thenClear data and thenClear cache.
  4. Play your video, music, or game again.
If you see an error message
Check if your game is compatible (Games only)

Some games aren’t compatible with Android TV. Here’s how to check:

  1. On your computer, go to Google Play.
  2. Find the game you want to play.
  3. Click Install or Installed.
  4. Under "Choose a device," look for your Android TV device. If it’s dimmed, the game isn’t compatible.

Andrea is an Android expert and author of this help page. Help her improve this article by leaving feedback below.

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