Sep 21, 2023

Google Assistant not responding after "Hey Google"

I just got a new radio installed. The microphone definitely works. Google hears me say "Hey Google", so it responds to it. The beep comes afterwards to let you know you can speak to it. It doesn't pick up anything after that, it just stops after about 10 seconds, because it didn't hear a command.

I'm using Pixel 7 pro with Android 13.

The Google app is up-to-date and the assistant works fine when not connected to Android Auto.

Anyone else facing this issue/knows the solution? I only see people having the issue that "Hey Google" doesn't work, but the assistant clearly hears me when I say "Hey Google". It just doesn't doesn't respond to any command afterwards.

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Voice commands,Report an issue,English

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Recommended Answer

Pawan - Android Auto Team

Community Specialist

Oct 2, 2023

Hi everyone,

Thanks for reporting this issue. It would be great if you could send us a bug report from your phone to diagnose the root cause of the issue.

We’ve also reached out to you via e-mail with the instructions on how to capture a bug report. Please reply directly to the email with your information.

Thank you!

Community Specialist Pawan - Android Auto Team recommended this

Helpful?

All Replies (19)

User 17242438465724953523

Sep 26, 2023

I have the exact same issue with my Pixel 7

John Lever

Oct 4, 2023

Similar problems here on a Pixel 7 Pro, and Pixel 7a after recent updates. Wired Android Auto seems to still work ok, but wireless android auto to two different head units has stopped being able to hear any microphone input. I have captured a bug report and submitted. Hopefully they'll be able to find the issue and resolve soon.

Franca Genio

Oct 11, 2023

I have experienced the same thing, works with cable but has issue wirelessly.

John Lever

Nov 16, 2023

In the time that I've been waiting for this to be resolved, I ended up switching temporarily to an iPhone to use with my wireless display, and that process worked just fine. Shortly afterwards, my display was damaged and I replaced with a different model. I tried wireless android auto with this display and to my surprise, it seems to work fine. I don't know if it was a display unit, or recent app update, but I'm happily using Wireless Android Auto once again.

Alex Fourther

Oct 9, 2023

sent bug report, havent heard back, issue still persists so far.

User 4248855509725769665

Oct 29, 2023

I have the same issue with my pixel 7 and android 14.

OlafB

Nov 1, 2023

Same issue Here, Pixel 7 Pro with Android 14 and Ford Focus with Sync 4 (Wireless Android Auto).

All updated to newest Versions.

OlafB

Nov 2, 2023

Find a solution for myself. In Google App "Google Assistant" than "generally" prefered input "voice input", now everything ok.

User 16986643000254242446

Dec 2, 2023

This stopped working for me a week or 2 ago. Samsung galaxy S9 and Android auto. Google no longer hears/responds to my voice.

I tried uninstalling and reinstalling android auto a couple times. Did not help.

Please assist.

Google actually does hear me if I say Hey Google. But past that it doesn't hear anything else.

Will send logs if you give me instructions on how to gather.

Last edited Dec 3, 2023

User 8731719510795587040

Feb 6, 2024

I got the same problem. And I tried everything I know to do

User 13929583770325586774

Feb 8, 2024

I have the same problem and symptoms - mine stopped working around that time too. Wondered if it were the Google app update. However, there have been so many app updates recently where do you start looking. Have tried everything I can think of. Sony XA2, Android 9, Honda Jazz. Come on Google please get this sorted as it's a safety issue.

User 18234451573717921410

Dec 19, 2023

Hey Google Tell In 30 Seconds Before It's Open What Is The Problem

User 2777919291540642683

Dec 20, 2023

Google actually does hear me if I say Hey Google. But past that it doesn't hear anything else, only with AA wireless.

User 14201914649413723365

Dec 25, 2023

Same issue here...

Samsung Galaxy S21 ultra with Android 14.

This issue all of a sudden came months ago.

And still isn't fixed :(

User 7205212744432279373

Dec 31, 2023

Chandanpaul

User 2031725364663212549

Jan 2, 2024

I have a similar issue. The beep comes letting you know that you can speak to it, requesting a command. The difference for me is that it hears and follows through with sending a text to someone. But if I ask it something like the weather, it registers the question but I cannot hear it speak a response afterwards.

Flávio Pereira 727

Jan 17, 2024

Same issue since Dec 2023, with a Samsung S9+ (Android 10) and a Pioneer DMH-5450BT. It used to work nicely before that. Android Auto version 10.9.63.4644-release.

Paolo Rosetti

Jan 24, 2024

I had the same problem on my Pixel 7a, more or less starting from September 2023.

After several attempts, I was able to verify that it is a bug in the Google app and its updates.

I solved it this way:

1) I re-entered the beta of the Google app and therefore downloaded the latest beta version; 2) I accessed Google's "App Information", cleared storage space and cache, and uninstalled updates; 3) I disabled the automatic update of the Google app and, in the end, the app version will have to be 14.21.13.29.arm64; 4) in the assistant settings, Voice match it is activated, but in the lock screen section, I have not activated the possibility of activating the assistant even when the screen is locked ( If you have set car Bluetooth as "trusted" in Advanced Unlock, you do not need to set "Hey Google" to unlock the screen); 5) when I call the assistant with Hey Google, I DO NOT unlock the other assistant features (because this automatically updates the screen unlock with voice match); 6) I NEVER update the Google app. In this way the assistant uses the car's Bluetooth correctly.
I hope I have been useful to someone.
(I'm sorry for my english)

wumpscut de

Jan 26, 2024

Did the same steps. It didn’t help me(. The assistant still pops up, but then doesn’t seem to hear.

virtual

Jan 28, 2024

I'm having the same issue for a week, I have the Android Auto notification but I do not activate it. Still, I hear the Assistant beep but it doesn't open the mic anymore (if I look at the screen there's the black popup of the Assistant but not the colored bar).

It worked perfectly a month ago, it has to be an update that broke the functionality. Also I see a popup on my car infotainment that says I'm using my phone vocal command, which never appeared before even though I only route telephone (not audio) over Bluetooth with the car.