Nov 26, 2020
Ex-employee company phone
We have two HTC phones, previously used by our staff. They are all gone now, I am not able to tell who was using each unit as I wasn't working in this place then.One of the phones was logged on to private google account. I need an access to this device in order to use it now, but after resetting to manufacturer settings I cannot access anything. Any way to sort it out? Can Google help?
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Hello Anna Klos,
It looks like you're stuck at Factory Reset Protection, a security mechanism designed to prevent misuse of the phone if it's been reset from recovery menu or via Find My Device. There is no way to bypass this. You must enter the credentials of the Google account with which the phone was previously set up, or you can't use the phone at all.
Original Poster Anna Klos marked this as an answer
All Replies (3)
Hello Anna Klos,
It looks like you're stuck at Factory Reset Protection, a security mechanism designed to prevent misuse of the phone if it's been reset from recovery menu or via Find My Device. There is no way to bypass this. You must enter the credentials of the Google account with which the phone was previously set up, or you can't use the phone at all.
Original Poster Anna Klos marked this as an answer
Nov 26, 2020