Michal Mojzis
Original Poster
Oct 30, 2021

onyx boox nova air is not play protect certified. play store does not open

I want just run Google Play Store on the device. I did everything mentioned on Internet. Got GSF ID couple days before, restarted many times. Play Store says: This device isn't Play Protect certified. Other people with the same device do not have this problem. Chrome, Gmail and such apps work well.
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Google Play Services,10,Other
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James Clemens
Diamond Product Expert
A Passionate Technologist From The 1980's
Oct 31, 2021
Hi,
 
Welcome to the Android help community. 
 
Please use this information (<--Click it) to learn more about the Play Protect certification. It covers everything really well and does include why and what to do.  Installing a custom ROM, sideloading apps, using APKs, etc.. are all things that remove the certification from your device. 
 
However, sometimes you can use a custom ROM and get certified by following this information (<--Click it).
 
Note: Is your device a Huawei? Please read this additional information (<--Click it) about Huawei and Google Apps and Services.  
 
Kind Regards,
 
James
Diamond Product Expert Avishkar Singh recommended this
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All Replies (6)
User 2700115773746116032
Nov 3, 2021
Same issue on my BOOX Max Lumi. I'm really not looking Google right now. $900 for a device running Android 10 and I can't get certified...
Sarah Jacobs
Nov 6, 2021
Just got a new Onyx Boox Nova Air yesterday. Same issue. Note 2 is working fine.

This is very frustrating.
User 18278716342540562801
Nov 6, 2021
I got my Nova Air some days ago and was confronted to the same problem. I asked to Boox help and they provided me a document to successfully activate Google Play Store. Basically you have to go to settings, application info, then use the upper 3 dots to activate a menu called "show system". Then you have to "clear storage" in the "storage and cache" section for 1) google play services 2) google play store and 3) google services framework.
Then you can activate Google Play in the main settings, login to your account, register the GSF ID and it worked for me. 
The point is that for some reason, moon reader is not available in Google play and I don't understand why.
Tomas Žaromskis
Nov 21, 2021
Thanks for the explanation, worked for my Boox Note Air.
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