Oct 30, 2021

onyx boox nova air is not play protect certified. play store does not open

I want just run Google Play Store on the device. I did everything mentioned on Internet. Got GSF ID couple days before, restarted many times. Play Store says: This device isn't Play Protect certified. Other people with the same device do not have this problem. Chrome, Gmail and such apps work well.

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Google Play Services,10,Other

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Recommended Answer

Oct 31, 2021

Hi,

Welcome to the Android help community.

However, sometimes you can use a custom ROM and get certified by following this information (<--Click it).

Note: Is your device a Huawei? Please read this additional information (<--Click it) about Huawei and Google Apps and Services.

Kind Regards,

James

Diamond Product Expert Avishkar Singh recommended this

Anthony Davies 700

Nov 1, 2021

It seems somewhere between v24.1.31-21 and the latest (27.6.16-22) there was a change that caused this to happen.

My Nova Air arrived last week and I had the same issue. Restoring the factory version (24.1.31-21) made the issue go away until the device auto updated again.

User 2700115773746116032

Nov 3, 2021

Same issue on my BOOX Max Lumi. I'm really not looking Google right now. $900 for a device running Android 10 and I can't get certified...

Sarah Jacobs

Nov 6, 2021

Just got a new Onyx Boox Nova Air yesterday. Same issue. Note 2 is working fine.

This is very frustrating.

User 18278716342540562801

Nov 6, 2021

I got my Nova Air some days ago and was confronted to the same problem. I asked to Boox help and they provided me a document to successfully activate Google Play Store. Basically you have to go to settings, application info, then use the upper 3 dots to activate a menu called "show system". Then you have to "clear storage" in the "storage and cache" section for 1) google play services 2) google play store and 3) google services framework.

Then you can activate Google Play in the main settings, login to your account, register the GSF ID and it worked for me.

The point is that for some reason, moon reader is not available in Google play and I don't understand why.

Tomas Žaromskis

Nov 21, 2021

Thanks for the explanation, worked for my Boox Note Air.