Find the right place to get help

If you’re having an issue with an app or your device, this article will help you get to the right place to fix the problem. Search for what your issue is related to below. For example, you could search for:

  • If your issue is related to the Facebook app: Facebook
  • If your issue is related to your Samsung device: Samsung
  • If your issue is about Gmail: Gmail
  • If you've forgotten your password for your account: Password
Product & issueWhere to get help

Can't sign in to Google

  • Forgot your Google Account username or password.
  • Can't sign-in or access your account.
  • 2-step verification issues.

Google Project Fi

  • Billing & account management.
  • Sign up for Project Fi.
  • Using your Project Fi phone.
  • Troubleshoot Project Fi.

Google Photos

  • Search for your photos & videos.
  • Edit your photos.
  • See your gallery of photos.


  • Manage your Gmail email account.
  • Find & organize your emails.
  • Use the Gmail app.


  • How to use an Android phone, tablet, or watch.
  • Protect your Android device.
  • Get help from the manufacturer of your device.


  • Search for and watch videos on YouTube.
  • Manage your YouTube channel and account.
  • Answer YouTube Premium and YouTube billing questions.

Google Chrome web browser

  • Download & use Google Chrome web browser.
  • Apps, extensions, and plug-ins for Chrome.
  • Google Chrome search history.

Google Assistant

  • Get help from the Google Assistant.
  • Find the Google Assistant.

Google Maps

  • Search or explore for places on Google Maps.
  • Get directions or navigate to a destination.
  • Customize Google Maps.

Google Docs

  • Use Google Docs, Slides, Sheets, and Forms.
  • Create documents, spreadsheets, forms, and more.
  • Work offline & share files.

Google Drive

  • Use Google Drive cloud storage.
  • Save & organize your files.
  • Sync files to your computer.

Google Search

  • Search for content on Google.
  • Filter search results.
  • Clear or delete search history.

Device help (phones, tablets, watches & more)

  • Get help with Android device issues from the device manufacturers.
  • Samsung, Huawei, LG, Lenovo, Motorola, Sony, Xiaomi, and more.

Non-Google apps & games (Facebook, Whatsapp, Instagram, Clash Royale, and more)

  • Get help from app developers.
  • Get help with Facebook, Whatsapp, Instagram, Clash Royale, and other apps and games.
  • Fix issues with apps not working properly.
  • Get in-app purchases delivered to your account.

Google My Business

  • Verify & update your business listing on Google
  • Engage with customers

Google Voice

  • Get a Google Voice number.
  • Make & receive calls on Google Voice.
  • Text messages, voicemail, & more.

Google Play

  • Find and download apps and games from the Google Play Store.
  • Get help with in-app purchases.
  • Request refunds for purchases.
  • Learn how to buy books and other digital content.

Google Earth

  • How to use Google Earth.
  • Save your favorite places.
  • Get help with using Google Earth Pro for desktop.

Carrier help

  • Get help with phone activation, cell service, reception, and call quality from your mobile carrier.
  • Verizon, AT&T, T-Mobile, Metro by T-Mobile, and more.
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