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Reset your Android One to factory settings

You can remove all data from your Android One device by resetting it to factory settings.

Important: Performing a factory data reset erases all data — like your apps, photos, and music — from the device. Any data stored in your Google Account will be restored when you sign in, but all apps and their data will be deleted and can't be restored.

Note: Not all Android devices have settings in the same place or with the same names. For your specific device's settings, see your manufacturer's support site.

Recommended option: Erase with the Settings app

Before you reset your Android One, we recommend backing up your data. Learn how to back up and restore your data.

  1. Open your device's Settings app Settings.
  2. Under "Personal," tap Backup & reset. You may need to enter your pattern, PIN, or password.
  3. Under "Personal data," tap Factory data reset.
  4. Read the information and then tap Reset phone.
  5. If you have a screen lock, you'll need to enter your pattern, PIN, or password.
  6. When prompted, tap Erase everything to erase all data from your device's internal storage.
  7. When your device finishes erasing, select the option to restart your device.
  8. You'll see the "Welcome" screen as you did when you turned on your device for the first time.
  9. When you're done setting up, restore your backed-up data.

Advanced option: Reset in Recovery mode

Step 1: Know a Google username and password associated with the device

If your Android One is running Android 5.1 or higher, your device is protected to prevent other people from using it if it's been reset to factory settings.

To ensure that it's really you doing the reset, after factory reset, you'll need to enter a Google username and password that were already associated with the device. If you don't have this information, you won't be able to use the device at all.

Learn more about verifying ownership after a factory reset.

Step 2: Get ready to reset

  • If you recently reset your Google Account password, wait 24 hours.
  • Make sure you have an Internet connection.
  • Back up your data to your Google Account and be ready to restore it. Learn how to back up and restore your data.

Step 3: Factory data reset in Recovery mode

  1. If your Android One is on, turn it off.
  2. Press and hold the Volume up button and the Power button at the same time until the device turns on.
  3. Press the Volume down button to select "Recovery mode." If you need to navigate to the "Recovery mode" option, use the Volume up button to move the arrow and the Volume down button to select it.
  4. You’ll see an image of an Android robot with a red exclamation mark and the words "No command."
  5. While holding down the Power button, press the Volume up button and release it.
  6. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
  7. Choose to erase all user data. This may vary by device. For example:
    • Scroll down to "Yes - erase all user data" and press the Power button to select it.
    • When asked to "Wipe all user data?", select Yes.
  8. Your Android One device will erase all of your data and restart with its factory settings.
  9. You'll see the "Welcome" screen as you did when you turned on your device for the first time.
  10. When you're done setting up, restore your backed-up data.

Note: If your phone becomes unresponsive at any point during these steps, you can restart it by holding down the Power button for several seconds. If that doesn’t work, try taking the battery out, putting it back in, and starting the steps again.

Aaron is an Android expert and author of this help page. Leave him feedback below about the page.

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