Reset your Android device to factory settings

To restore your data after you reset your phone, you must enter security info. When you enter the info, it shows that you or someone you trust did the reset.

1. Be sure that you know a Google Account on the phone.
   • Open your phone's Settings app.
   • Tap Accounts. If you don't have the option to tap "Accounts," get help from your device manufacturer.
   • You'll find a Google Account username.
2. Be sure that you know the password for the Google Account on the phone. To confirm, sign in to that account on another device or computer. If you don't remember the password, get sign-in help.
3. If you've set a screen lock, be sure that you know your phone's PIN, pattern, or password. If you can't unlock your phone, learn what you can do.

A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled.

To be ready to restore your data, make sure that it's in your Google Account. Learn how to back up your data.

Android offers wallets the ability to back up transit cards with funds on them. For devices with Android 15 and up, if your wallet of choice uses this functionality, you’ll get a reminder to back them up before you proceed with factory reset. Please consult your wallet provider for further info about this feature.

A factory reset can take up to an hour.

1. Charge your phone to at least 70%.
2. Connect your phone to Wi-Fi or your mobile network. When the factory reset completes, you must be connected to sign in to your Google Account.