* Required field

Please contact your Reseller for support instead of using this form if you purchase GA 360 products from a Reseller.
Please select the product : *
What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.
If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.
Please enter a valid 10-digit Google Ads Customer ID
Please use a valid email id of the format example@abc.com
In case we get disconnected, how can we contact you? *
Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.

If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.

Please use the format xxx-xxx-xxxx

I'd like to request that all communication, including account specific data, that are directed to me be shared with all other users I've included in "Email(s) to cc" below:
Add additional field
Include email address(es) of those you would like to CC on this submission, Click on add additional.
Is the property you are reaching out about a GA4 property?
Enter comma-separated list of URLs for your website or for your app on the Play Store or App Store, e.g., www.example.com, https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox.
I am providing proof of ownership of linked Google Ads/AdSense accounts. *
Please be as detailed as possible.
If you have a question about billing, contract or 360 upgrades, please reach out to your Google sales representative directly. The support team would not be able to provide any information related to these questions; but if you do not know who your sales representative is, please ask us “who is my sales representative?” in the "Full description section", so we can connect you to your respective sales representatives.

In order for us to assist with troubleshooting e-commerce issues(s) we may require additional information below that will allow us to reproduce a test transaction on your website.

1. If your conversion process requires the creation of an account and payment details set up a test account with username, password and test credit card or alternatively a promo code or an additional method that allows us to checkout without putting in payment information and share with us.

2. Alternatively send us a copy of your receipt/thank you page(where Google Analytics e-commerce is installed and collects the transaction details) HTML (or .txt file).
 

Ex: PST
Downgrade Ramifications *
Must have been deleted within the last 35 days
Consent Roll Up Billing *
Is blocking experiment? *
Ex. GMT-PB9BWQ
Data Studio Data Source
Data Studio Data Source other
Applicable if passing data from Firebase to GA via GTM
Please grant our support team access to your Big Query in order to resolve your query.
Go to https://console.cloud.google.com/iam-admin/iam/project.
Click IAM.
Click Add.
Enter user email: analytics360-bigquery-support@google.com.
Select Role - Project > Viewer and BigQuery > BigQuery User and BigQuery Viewer.
I have provided Support access to my BigQuery project.
Please make sure the screenshot is uncropped and make sure all important information is included.

Need support for any Google Analytics 360 products? Be sure to read our Ticket Submission Best Practices to ensure that all required information is included to enable our support teams to start troubleshooting the issue right away!

How would you like a Google expert to respond? *
Please select one
Keep in mind: We'll do our best to call you, but we still might email you if that's the quickest way to give you help.
Please grant access to our support team for your Google Analytics account. Check this box if access has been granted.
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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