Behaviour

Bounce Rate

Learn what a bounce rate is, and how to improve it.

Bounce rate is the percentage of visits in which users view only a single page of your site.

There are a number of factors that contribute to your bounce rate. For example, visitors might leave your site from the entrance page if there are site design or usability issues. Alternatively, visitors might also leave the site after viewing a single page if they've found the information that they need on that one page, and had no need or interest in visiting other pages.

Reasons for a high bounce rate

A high bounce rate can be caused by one or many different factors, including:

Single-page site

If you have only one page on your site, Google Analytics doesn't register multiple page views unless visitors reload that page. As a result, single-page sites tend to have high bounce rates. To find out how people use this type of site, implement other content tracking methods, like Events.

Incorrect implementation

If you're seeing a high bounce rate from a multiple-page site, check to see that you've added the tracking code to all your pages. See Verifying Your Setup for more information.

Site design

If all your pages contain the tracking code but you're still seeing a high bounce rate, consider:

  • Redesigning the entrance (or landing) pages
  • Optimising those pages so that they correlate better with the search terms that bring users to your site, with ads that you're running or with keywords that you've purchased
  • Changing the ads or keywords to better reflect page content

Experiment with site-wide changes to optimise your site with Content Experiments.

User Behaviour

Other factors may be solely attributed to visitor behaviour. For example, if a user bookmarks a page on your site, visits it and leaves, then that's considered as a bounce.

Improve your bounce rate

Because the design of your site and your Google Analytics implementation can affect your bounce rate, improving your bounce rate requires specific, custom changes to your site and setup. The bounce rate, and improving the bounce rate, is as individual as your business.

Analyse specific data. A general site-wide bounce rate can vary too much due to the different marketing activities that run concurrently. Consider your bounce rate for specific traffic sources. Using other dimensions – such as medium, campaign, landing page – to evaluate your bounce rate can also be more actionable than your general bounce rate.

Evaluate and adjust factors that might contribute to your bounce rate, like site layout and navigation. Use only your past performances as a rubric, and try to improve your current bounce rate relative to your previous data. Provide enough time between changes to collect enough data to evaluate the impact the changes may be having on your visitors and their behaviours. Try using Content Experiments to help you.

Learn more about bounce rate in this entertaining and informative segment from Avinash Kaushik. (available in English, 4:45 minutes)