Why you may not see your ad

Looking everywhere for your ad but still can't find it? Start by performing a search for your text ad with the Ad Preview and Diagnosis tool. It can help you confirm that your ad is running without racking up impressions (which will lower your click-through rate). You also can hover over the speech bubble in the "Status" column of the Ads tab next to the ad of interest to get detailed information about ad serving status. If your ad isn't showing, the tool will tell you why and give you tips to help get your ads up and running.

If you're still having trouble, click the button below that best describes your situation. You'll see a list of possible reasons why you might not see your ad, along with steps to fix the problem.

Choose your issue below:

  • I just created an ad, but I don’t know if it’s running.
  • I’ve seen my ad before, but now I can’t see it.
  • I know my ad is running because data is showing in my account, but I can’t see it.
  • I can’t see my ad on mobile devices.
  • I can’t see my display ad on any of the Google Display Network sites.

Have you entered your billing info?

  • Yes
  • No or I don’t know

Was your credit/debit card declined? Or if using direct debit, has your bank account been properly authorised/validated?

  • Yes
  • No
  • I don’t know

Is your ad approved?

  • Yes
  • No
  • I don't know

Is your ad approved?

  • Yes
  • No
  • I don’t know

Was your credit card declined?

  • Yes
  • No
  • I don’t know

Is your ad accruing stats?

  • Yes
  • No
  • I don’t know

Is your ad approved?

  • Yes
  • No
  • I don’t know

Was your credit card declined?

  • Yes
  • No
  • I don’t know

Have you opted in to run your ads on high-end mobile devices and Google Display Network?

  • Yes
  • No
  • I don’t know

Are you targeting specific devices?

  • Yes
  • No, I chose “All available devices” when setting up my campaign.
  • I don’t know

Has your ad been approved?

  • Yes
  • No, it's been disapproved
  • I don’t know

Was your credit card declined?

  • Yes
  • No
  • I don't know

Is your campaign set up to run on the Google Display Network?

  • Yes
  • No or I don’t know

Is your ad in the correct format for the site that you’re looking at?

  • Yes
  • No or I don’t know

Are you running many different sizes of image ads?

  • Yes
  • No
  • I don’t know