Understanding your seller ratings
Seller ratings are an automated extension that let people know which advertisers are highly rated for quality service. We gather seller ratings from reputable sources that aggregate business reviews. This information helps people make more informed browsing and purchasing decisions. Seller ratings can also help you earn more qualified leads and increase your ad performance.
How seller ratings work
Seller ratings show a combination of information and reviews next to your AdWords ads (currently on Google search result pages and Google search partners). These reviews and ratings primarily reflect customers' overall consumer experience with these businesses, not their response to particular products.
We match these reviews to your ad by pairing the domain of the display URL to the advertiser's domain from the review source on Google. Seller ratings can appear on desktop and laptop computers, and high-end mobile devices with full Internet browsers.
Here's what an ad might look like with seller ratings:
Where seller ratings come from
Seller ratings may appear for certain businesses when their website, ad, or product listing appears across Google products. We do not modify existing reviews. We connect users with reviews from seller ratings websites and other sources. To provide consistent ratings, we re-scale Google ratings on a 1-5 scale and filter out reviews that we consider to be untrustworthy or otherwise questionable.
We base seller ratings on a number of sources, including:
- Google Trusted Stores, a free certification program that can improve your conversion rate and average order size by reassuring potential customers that you offer a great shopping experience.
- StellaService, an independent company that rates the customer service performance of online businesses. (This feature is in limited release within the U.S.)
- Ratings from Google Consumer Surveys, a market research platform which we use to collect data for certain domains and businesses.
- Shopping reviews for your store domain, which include reviews from the various third-party sources listed below.
We feature reviews via feeds from these independent review websites:
- The Feedback Company
- Shopper Approved
- Trusted Shops
If you don’t yet have reviews for your store, you can sign up for Google Trusted Stores, a certification program which collects seller ratings for free.
When your ads might appear with seller ratings
Only certain ads are eligible to appear with seller ratings. Once you meet the following criteria, your ads could be eligible to show seller ratings on Google search results and Google search partners.
- Your campaign type should be "Search Network with Display Select," "Search & Display Networks" or "Search Network only."
- The customer must be searching on Google.com, Google.co.uk, Google.co.nz, Google.com.au, Google.de, Google.co.jp, Google.fr, or Google.nl.
- In most cases, your business must have at least 30 unique reviews -- each from the past 12 months -- and a composite rating of at least 3.5 stars or higher. However, we may show ratings for merchants with fewer than 30 reviews if we have sufficient data from other sources to determine an accurate rating. At least 10 of these reviews must be in the customer's Google interface language.
- You don't need a Google Merchant Center account for your ads to be eligible for seller ratings.
If you want to opt out of this feature, you can let us know via this form. If you change your mind, you can always opt back in using the same form.
How much seller ratings cost
There's no cost to add seller ratings to your campaign, but you'll be charged as usual for clicks on your ad.
How you can improve your seller ratings and reviews
Be a great business
The best way to improve your ratings is to make sure that your customers receive excellent customer service. Happy customers attract more happy customers, who are willing to rate you well and tell others about your business or products.
Read the reviews about your business, and be proactive about resolving issues raised by your customers with a result that reasonably satisfies all parties, including you.
Keep your name and website consistent
Sometimes reviews will highlight issues that your business has no direct control over. For example, customers may have a problem with your shipping company or the quality of goods you sold that you did not manufacture. Since seller ratings aggregate ratings from several sources, a few ratings like this should not meaningfully impact your overall ratings.
To help ensure that customers submit ratings to the right businesses, confirm that Google Shopping review sites display the correct business name and website URL for your business listing. Your business name and website URL should be consistent across review sites and should also be consistent with your Google Merchant Center account, if you have one. This helps customers identify the right businesses and helps keep ratings for other businesses from being included within your own seller ratings.
Let's say you'd like to see how your ads with seller ratings perform, like the number of clicks or impressions that occurred when they appeared with your ad. You can review your performance data with the automated extensions report.Monitor your automated extensions performance
You can analyze the performance of ads that contain a type of automated extension from the Ad extensions tab. The "Clicks" column counts clicks on your ad headline when your automated extensions appeared with it.
Here's how to see your performance data:
- Select a campaign with automated extensions. Then, click the Ad extensions tab.
- Choose View: Automated extensions from the View drop-down menu.
- You'll see a statistics table that contains data on the performance of your ads when the automated extension appears.