Login troubleshooter

This troubleshooter is designed to help you solve problems with signing in to your AdSense account. At each step, choose the answer that describes your situation and we'll provide instructions on what to do. Following the instructions exactly will help ensure the best results.

Before we get started, make sure that you're using google.com/adsense and then follow the steps below:

1. Sign out of any Google Accounts.
2. Clear your browser cache.
3. Enable cookies and SSL 2.0.

Now, let's start with the error message that appears when you try to sign in. Choose from the options below.

  • The username or password you entered is incorrect
  • You're signed into your Google Account but this is not a valid AdSense login. If you're an AdSense publisher, try signing in using your AdSense email and password.
  • Account not active
    An AdSense account does not exist for this login, as it is associated with a disapproved application. For more information about your application, please review the message we sent to the email address you provided with your application.
  • Account not active
    An AdSense account does not exist for this login, as your application is currently under review. Within a week of your application date, we'll review your application and follow up with you via email. Once you are approved to join AdSense, you'll be able to log in to your account and get started.
  • AdSense account disabled
    Your AdSense account for this login is currently disabled. We recommend checking your email inbox for any messages we may have sent you regarding your account status. Sometimes our messages can be caught by email filters, so please be sure to check your Bulk/Spam folders as well.
  • Google Account disabled
  • Your AdSense for content application is still under review. You will only see blank ads until your account has been fully approved or disapproved.

Do you know your current AdSense password?

  • Yes
  • No or not sure

Did you recently delete your Google Account?

  • Yes
  • No

Do you think someone else is using your account?

  • Yes
  • No

Are you a Google Apps user?

You can find more information about Google Apps in the Google Accounts Help

  • Yes
  • No

Do you have a conflicting account?

  • Yes
  • No

Can you reset your password?

  • Yes
  • No

Can you access your account now?

  • Yes
  • No

Can you reset your password?

  • Yes
  • No

Can you access your account now?

  • Yes
  • No

Can you reset your password?

  • Yes
  • No

Can you access your account now?

  • Yes
  • No

Do you have an active AdSense account and have signed in before successfully?

  • Yes
  • No

Are you a Google Apps user?

Not sure what kind of account you have? You can find information on how to find this out in Google Accounts Help.

  • Yes
  • No

Do you have a conflicting account?

  • Yes
  • No

Can you access your account now?

  • Yes
  • No

Can you access your account now?

  • Yes
  • No

Did you submit an application?

  • Yes, I tried, but I received an error message
  • No

Are you a Google Apps user?

You can find more information about Google Apps in the Google Accounts Help

  • Yes
  • No

Do you have a conflicting account?

  • Yes
  • No

If you see this message, please search your email inbox to find the message you received from us, and review it for more details.

Please indicate what was the disapproval reason below:

  • Account disapproved for being a duplicate
  • Other reasons

Did you receive a notification indicating that your account has been disabled?

  • No
  • Yes

Accounts may be disabled for a variety of reasons. Your email notification will contain the reason why your account was disabled. Please select the button that includes the messaging you received.

  • We continually review all publishers according to our program policies and Terms and Conditions. During a recent review of your account, our specialists found that it was not in compliance with our policies.
  • After reviewing our records, we've determined that your AdSense account poses a risk of generating invalid activity.
  • Thank you for your interest in Google AdSense. Unfortunately, after reviewing your application, we're unable to accept you into Google AdSense at this time.