Resolve issues in your Policy center that may affect ad serving
The Policy center displays all of the current enforcements on your sites. Enforcements can either block all advertising (for example, "Ad serving disabled") or restrict which advertisers can bid on your inventory (for example, "Restricted demand").
You may receive enforcements due to various issues with your content:
- Policy violations that must be fixed. Policy violations are enforced with either "Ad serving disabled" or "Restricted demand".
- Publisher restrictions are not policy violations so you don't need to change your content or ad requests. However, content with publisher restrictions receive "Restricted demand".
- Crawler errors, where we're unable to crawl your content and so can't serve ads.
In this article:
- Filter and download policy violations
- Site, section and page-level issues
- Account-level enforcements
- Impacted products
- Policy center FAQs
You can use the filter and download options in the Policy center to help you find and manage policy violations and publisher restrictions:
- Click filter to only see certain sites, site status, or to only see certain enforcement dates.
- Click download to download a CSV file of all pages or sections with violations for all sites or individual sites.
If you've received a notification about your site, a section of your site or a page, check below to find out more about the issue and what action you need to take:
If the "Must fix" column says "Yes", one of your sites, site sections or pages is not currently in compliance with the Program policies and, as a result, an enforcement has been taken. When the action is taken on a page, then the page is violating policy. When the action is taken on a site or site section, then there are multiple pages within the site or site section that are violating policy. When this occurs, you need to check your entire site or site section and make changes to bring it into compliance with our policies.
After you address the policy violations on your site, site section, or pages, you may request a review. Alternatively, if you want to stop serving ads on the policy violating sites, site sections or pages, you can remove the AdSense ad code from those sites, site sections or pages. The policy violations will be automatically removed from the Policy center within 7-10 days. For Auto ads: create a new URL group, select the pages that you want to stop serving ads on and leave all of the ad formats unselected.
If the "Must fix" column says "No", it means that your site has content that falls under the Google Publisher Restrictions. While you can choose to monetize this type of content, you will likely receive reduced advertising as not all ad sources will be able to bid on it.
If you address any of the publisher restrictions on your site, site section, or pages, you may request a review. Alternatively, if you want to stop serving ads on the pages, you can remove the AdSense ad code from your pages and they will be automatically removed from the Policy center within 7-10 days. For Auto ads: create a new URL group, select the pages that you want to stop serving ads on and leave all of the ad formats unselected.
A warning means that one or more of your sites is not currently in compliance with the AdSense Program policies. To resolve this, you need to make changes to your site to bring it into compliance. Some pages of the site may also have page-level or section-level enforcements with restricted ad serving.
If you don't make changes, further actions may be taken on your site or account.
If you see the issue "Crawler errors", it means that ads are not serving on your site because the AdSense crawler can't access your site. Note, this type of issue is not a policy violation and it cannot be appealed.
Make sure you familiarize yourself with the way that the AdSense crawler works. For instance, the AdSense crawler indexes by URL and it won't access pages or directories prohibited by a robots.txt file. Learn how to fix AdSense crawler errors.
After you've made the required changes for a policy violation and/or the optional changes for a publisher restriction, you may request a review of your site. Note that there's a monthly limit on the number of reviews you can request.
- Sign in to your AdSense account.
- Click Account Policy center.
- In the "Sites with enforcements" section, find and click the site with the enforcement.
- Click the Down arrow to open the detailed view of the enforcement.
- Click Request review.
- Complete the form and click Request review.
We'll typically review your site within one week but sometimes it can take longer. Based on the results of the review, enforcements may be removed. If other issues are found, the Policy center and enforcement will be updated appropriately.
Limited ad serving means Google has placed a limit on the number of ads your AdSense account can show. Learn more about ad serving limits.
If you receive a suspension it means that your account has been suspended due to one or more AdSense Program policy violations. We recommend you use the suspension period to investigate the sources of invalid traffic, identify and block suspicious traffic, and put measures in place to ensure your ad traffic complies with our guidelines and policies. Learn more about keeping your account in good standing.
During the suspension, no ads are shown, your payments are on hold, and your latest revenue may be deducted from your account and refunded to advertisers. After the suspension period, we'll automatically re-enable ad serving, remove the payment hold and monitor your account to ensure compliance. Note that you cannot request a review for an account suspension. For more information, see: account suspended for invalid traffic or policy reasons.
If additional issues are found, either during the suspension period or after your account suspension ends, your account may be permanently disabled.
The violations can be related to sites and pages that use various products. To help you solve the issue, each issue provides the list of impacted products for that given violation:
- AdSense for content
- AdSense for video
- AdSense for games
Here are the answers to some frequently asked questions about the Policy center:
I removed my AdSense ad code. Why can I still see a page-level violation in my Policy center?
Why can't I request a review for one of my page-level violations?
There are several reasons why you might not be able to request a review for a page-level violation:
- You've reached your monthly limit of reviews.
- You already have a review in progress for that page.
- It's a type of policy violation that you can't request a review for in the Policy center. For example, some copyright and malware policy violations have their own review process. If your content has been removed due to a Digital Millennium Copyright Act Notice of Infringement, you can file a counter-notification request here. For malware violations, visit your Google Search Console and request a review.