User experience guidelines

5. Turn casual visitors into loyal users

Keep these user experience principles in mind when optimizing your site

So far we’ve discussed ways to make sure you understand what your users are looking for and how to present it to them. But you may be wondering how do you keep users coming back again and again? After all, repeat business is the lifeblood of businesses both online and offline. To get users to return, you need to do more than just answer their questions; you need to give them reasons to return to your site.

Tips:

Below are a few ways you can turn one-time visitors into repeat visitors:

  • New content: First and foremost, make sure to constantly provide new, high-quality content. Next, make sure you are showcasing new content on your top landing pages.
  • Related content: Show users similar content elsewhere on your site. Create a section that links users to popular content on the same subject. This will drive more engagement.
  • Social: Make it easy for users to connect with you via their favorite social networks. All major social networks have widgets that you can put on your site to allow users to follow you. Once you have them make sure you push out your most popular content to drive return visits.
  • Email: Make sure you have a way for users to subscribe to your email list for updates and/or a newsletter.
  • User engagement: Make it easy for users to interact with your content, through forums, a rating system or recommendations.
Since 67% of users will switch if it takes too many steps to purchase or get desired information, it's critical you produce content targeted towards their interests. To learn how to build a relationship with your users, download the AdSense Guide to Audience Engagement.

Example:

If you have a deal site where users can search for deals, you can first prompt them to sign up to be notified via email when new offers that match their interests are added to the site. You can also showcase how many people recommend a deal so users see which deals are popular.

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