Criteria used to determine support options
If your weekly earnings consistently meet our minimum requirement, you'll be eligible for email support, which you can request via a form in the Help Center. Publishers can see if they qualify for email support and contact one of our specialists by visiting How can I contact AdSense support?
We look at earnings over the past 5 weeks and focus on longer-term earning trends when assigning support level. This helps prevent publishers from moving between support options too frequently.