Troubleshoot and resolve common issues

Address verification troubleshooting (PIN)


Address (PIN) verification

  To protect the security of accounts, Google requires you to verify your address before we can send you payment. To do so, we mail a Personal Identification Number (PIN) to your payment address. You'll then need to enter this PIN within your account. You'll have four months from the date your first PIN is generated to enter it in your account. After four months, your account will stop displaying ads. See an example of PIN mailer.

If you don't receive your PIN

We understand that your PIN can fail to reach you. That's why if you don't receive your PIN, you can request a replacement PIN. Learn how to request a new PIN.

If you enter your PIN incorrectly three times

Please enter your PIN carefully. If you enter your PIN incorrectly three times, ad serving will be disabled to your site. In this case, you'll need to contact us to re-enable ad serving.

PIN troubleshooter

  The PIN troubleshooter is designed to walk you through the steps to resolve any issues you might encounter when confirming your account with PIN. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following these instructions will ensure the best results.

PIN troubleshooter


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Why haven't I received my PIN?

  There are several reasons why you might not have received your PIN yet. For more information, see Problems with PIN.


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