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GDPR messages

Troubleshooting European regulations messages

If you are using Google consent management solutions but do not see messages showing on your site in the EEA, the UK and Switzerland, then you can follow these steps to help troubleshoot message deployment.

  • Ensure that your page is tagged with an up to date AdSense tag.
  • Verify that the account of the AdSense tag on your site matches the account where your message is configured. 
    AdSense does not support serving for multiple accounts on a single page. Google consent management solutions serving behaviour is not guaranteed in this scenario, but you can attempt to correct by configuring a consent message in all tagged accounts on your site.
  • Google consent management solutions cannot serve if the site’s referrer policy does not allow the referrer to be included in cross-origin requests. 
    • Resolution: Publishers should ensure that their referrer policy allows the HTTP referrer header to be included in cross-origin requests. The default strict-origin-when-cross-origin is sufficient.
  • Google consent management solutions can only serve from the top-level window.
    • Resolution: Ensure that your AdSense tag or Privacy & messaging tag is placed on the top-level window.
      Privacy & messaging tag guidance is only relevant for publishers also using ad blocking recovery messages.

 

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