Troubleshooting and resolving common issues

Introduction

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  We've provided more detailed information for the topics listed on the navigation bar that should help you to resolve your issue, report a violation, respond to a notification or provide us with feedback. In some cases, you'll be able to email us if you're still experiencing trouble after following the steps that we've outlined. However, you'll be able to access resources for a far greater range of issues once logged in. Thank you!
 

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This symbol indicates a Troubleshooter

  Troubleshooters are designed to walk you through an issue step-by-step, so that we can best identify the details of your specific case. At each step, we'll provide instructions or further questions to help narrow down the issue that you're facing. Following the instructions exactly will help ensure the best results. When the issue you're experiencing requires you to contact us, the troubleshooter will lead you to a contact us form that should allow you to do so.
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This symbol indicates a Contact Us form

  Please do your best to fill in Contact Us forms as accurately as possible, to help us solve your issue quickly and thoroughly. We will do our best to respond to you within 24 hours, excepting weekends and holidays.
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This symbol indicates information relevant to the issue you've selected

  We've identified and featured the information most relevant to each issue, because often learning a few critical facts about our processes will clear up any confusion.
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