Troubleshoot and resolve common issues

How to use the "Fix an issue" section


Troubleshooting and Issue Resolution Resources

  We've provided more detailed information for the topics listed on the navigation bar that should help you resolve your issue, report a violation, respond to a notification, or provide us with feedback. In some cases, you'll be able to email us if you're still experiencing trouble after following the steps we've outlined.

Please note that we do not provide phone support

  While you won't be able to contact us by phone, we do provide email support for select issues.

This symbol indicates a Troubleshooter

  Troubleshooters are designed to walk you through an issue step-by-step, so we can best identify the details of your specific case. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following the instructions exactly will help ensure the best results. When the issue you're experiencing requires you to contact us, the troubleshooter will lead you to a contact us form that should allow you to do so.
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This symbol indicates a Contact Us Form

  Please do your best to fill out Contact Us forms as accurately as possible, to help us solve your issue quickly and thoroughly. We will do our best to respond to you within 24 hours, excepting weekends and holidays.

This symbol indicates information relevant to the issue you've selected

  We've identified and featured the information most relevant to each issue, because oftentimes learning a few critical facts about our processes will clear up any confusion.
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