Western Union payment is on holdHave you located the Money Transfer Control Number (MTCN) that's associated with your Western Union payment?YesNoDo your payee name and address exactly match the name and address listed on your government-issued photo ID (passport, driving licence, etc.)?YesNoHas it been over 60 days since your Western Union payment was originally issued?YesNo Was this helpful?How can we improve it?YesNoSubmit