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Nov 17, 2019

Where to contact customer support to vertify my payment address?

Says my ad serving is disabled because I have not vertified my payment address. Tells me to contact support to vertify address but when I press the button it just tells me "page not found". And I cant find anywhere else to contact support.

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Recommended Answer

Nov 18, 2019

If you sign in at https://www.google.com/adsense
Do you also get this error page?

Original Poster Joel Kontio marked this as an answer

Joel Kontio

Original Poster

Nov 18, 2019

Ah I see now sir, apparently I sent after pin 2017 on adsense. Must have forgotten about it but now I could resend it.

Kindest regards

Joel

Alvia Alim

Nov 25, 2019

Same problem, PIN not received after 3 times requested. Where can find contact support?

When it click contact support, the page did not find

User 5833585446340985829

Dec 15, 2019

Did you solve ur problem???

Can you help me please..... i still face this problem

Britonatona.

Product Expert Alumni

Dec 16, 2019

Alvia Alim, your address is probably having issues with delivery. You should try a different address https://support.google.com/admob/answer/2772304

Note that you may have another option for requesting a new PIN 30 days following your last request.

Martin Zikmund

Dec 17, 2019

Hello, I have the exact same problem with verification of my account. I have verified my account's address is definitely correct (it is even the address I am writing from right now) and I have no alternative address I could send the PIN too. I could provide a number of documents and invoices that prove I am located on this address, but there is no means to contact the support on the homepage. Can you please help?

Tobias Lasco

Dec 18, 2019

I also need help. Can't find anywhere to get it to re-send and the link on the first page is broken.

The same issue is showing here: https://support.google.com/admob/thread/4692337?hl=en

Britonatona.

Product Expert Alumni

Dec 18, 2019

If you have 3 PIN requests and they all fail then you probab;y have to change the address one way or another. Verification by ID is only provided to a few accounts as decided by Google so it may not be available to you.

@Tobias, the resend link will appear 30 days following your last PIN request. If you need additional help then please create your own threads.

Rokaud

Dec 24, 2019

Same happening here too. Now we can no more see the RESEND PIN button. While clicking contact us, it shows "Sorry, this page can't be found."

First question why didn't mailing service deliver post with PIN to us. And if they never give what would we do? why you don't give feature of document verification to everybody? Why are you limiting in our account?

What is your problem with us?

Can something be done? Is there any hope from admob. You don't even have direct customer support.

User 10527326093422838422

Jan 3, 2020

Also having this issue and my address even shows as Verified

Na ss

Jan 8, 2020

I'm using admob only.

but seems to applied for Google adsense automatically.

so I accessed Google Adsennse homepage.

I could do PIN request temporary.

Last edited Jan 8, 2020