9 June 2020
We've updated the "Contact us" flow to make it easier for you to find the help that you need. The new contact flow is designed to help you identify your issue and access the best resources to resolve it. Learn more about contacting publisher support.
To use the new contact flow:
- Click Contact us
at the bottom of any page in the Help Centre.
- Briefly explain your issue and click Next step.
- Pick the help category that best matches your issue.Tip: Try to avoid the 'Other' option as it can increase the time it takes to resolve your issue.
- Use the recommended resources to solve your issue.
- If you still need assistance, click Next step and click the available contact option.
