Request a replacement PIN

If you haven't received your PIN after 3 weeks, you can request a replacement PIN.

Step 1. Make sure your payments address can receive standard mail

Here are some tips to help you check you can receive your PIN mail. If needed, you can change your payments address.

• Confirm your address details match the country/territory you selected when you signed up for AdMob. Don't use an address in a country/territory that's different from your account's country/territory.
• Confirm your address can receive standard mail through your local mail service. 
• It's best to enter your payments address in local language characters.
• Check with your local mail service provider or post office that your mail is not being forwarded to another address.

Step 2. Request a replacement PIN

1. Sign in to your AdMob account at https://apps.admob.com.
2. Click Payments in the sidebar.
3. Click the Verification tab.
4. Click Resend PIN.

   We'll mail a new PIN to your payments address.

Notes:

• If your original PIN arrives first, you may use it; the replacement PIN will be a duplicate of the original.
• You can request your replacement PIN 3 weeks after the last one was sent. The Resend PIN button won't be available until then.
• You can request up to 3 additional replacement PINs. If you've requested your 4th replacement PIN mail and you still haven't received it after 3 weeks, go to our PIN troubleshooter.

FAQs

Can you send a PIN to my new address?

If there's an error in your address, or if you've moved to a new address, follow these instructions to change the payment address in your account.

After your address has been updated, you can request a duplicate PIN be sent to your updated address. You have to wait 3 weeks after the last PIN was sent before you can request a duplicate PIN. To check the last PIN sent date, go to your Verification tab.

Can I use my old PIN after requesting a replacement PIN?

Yes. All replacement PINs issued for your account will be exact duplicates of the original. You can enter any of the PINs that you receive, regardless of which one arrives first.