Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. It's best to investigate discrepancies while a line item is still running, since there are fewer troubleshooting steps available after a campaign has ended.
Before you begin investigating
Verify that both reports:
- Cover the same date range, using the same time zone.
- Include the same line items or ads.
- Exclude unfilled impressions, as these can inflate Ad Manager numbers.
When an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems occur, and it is common to see campaign variances of up to 20%.
- Incorrect Ad Manager creative setup: Click-trackers and other macros must be implemented properly to track events accurately. Contact your creative developer, advertiser, or third-party for guidance.
- Impression counting differences: Ad servers have different methods for counting impressions and filtering invalid impressions. Learn about how Ad Manager counts impressions.
- Different geography definitions: Different ad servers map IP address location data differently, which can lead to significant discrepancies.
- Latency: Lag between an initial line item request and the appearance of the creative can lead to differences in counts. For instance, a user often navigate away after the browser receives the Ad Manager line item request but before the third party responds with the requested line item, or a user may click on a link but navigate elsewhere before the landing page has loaded.
- Network connection and server reliability: A third-party ad server may fail briefly or encounter an issue that prevents it from logging an impression.
- Ad blockers: Ad blocking software can prevent the line item from being delivered by the third party after Ad Manager has already counted an impression.
- Low impression goals: A small numerical discrepancy can cause a high percentage discrepancy if the line item delivered few total impressions. For example, if you have a campaign delivering 100 impressions per day, a single-day discrepancy of 30 impressions lead to a single-day discrepancy of 30% even though the actual number of missed impressions is low.
- Passbacks and calls to other third-party servers: Each third-party ad server can lead to campaign variances of up to 20%. If one third-party server points to yet another third-party server, the expected discrepancy increases.
- Third-party day/time targeting: Day- or time-targeting on the third-party ad server can lead to Ad Manager counting an impression when the third party doesn't return a creative.
- Third-party frequency capping: A third-party frequency cap can prevent an ad request from being filled despite the fact that Ad Manager has counted an impression.
- Multi-use creatives: Has the third party ensured that the same tags have not been provided to any other publishers?
If you're working with Campaign Manager 360 creatives, make sure you use the "Campaign Manager 360 tag" creative type. When this creative type is used, Ad Manager coordinates impression counting to reduce discrepancies within 2%.
If you traffic a Campaign Manager 360 creative tag using any other creative type, such as "Custom" or "Third-party," discrepancies up to 20% can be expected. Refer to the "Differences with third-party reports" section above for troubleshooting tips.
- Creative reassignment: Have you or the advertiser made any changes during the time in question (e.g., reassigning or modifying creatives)?
- Creative code issues: Does the advertiser code load properly? Perform live tests on web pages where the line item should deliver to verify that the correct ad tag calls are being made.