Why does my account have a payment hold?

Your Ad Exchange payments may be held for any of the following common reasons:

  • You haven't submitted your tax information.
    Depending on the country of your payment address, Google may require you to provide certain tax information. Check the Tax Information page in your account for more details.
  • You haven't selected a payment method.
    You need to choose the way you'd like your revenue to be paid out.
  • You haven't removed your self-hold.
    If you've chosen to pause your payments, you'll need to remove your self-hold in order to begin receiving them again.
  • Your account is currently under review for invalid activity.
    All accounts are monitored for invalid activity. At times, while your account is under investigation, your payments will be temporarily placed on hold. You do not need to contact us about this hold, the hold will be removed at the end of the investigation automatically if your traffic is valid.
  • You're undergoing identity or address verification.
    The payment hold is active throughout the entire verification process

You may also notice a payment hold for a variety of less common payment-related issues. If your payments are being held, you'll see a box labeled Required Actions at the top of your Payment History page. Clicking any links in the box will direct you to the action you need to take to resolve the issue and be eligible for payment.

Once you've completed all required actions, these holds will be automatically removed. Keep in mind that you'll need to submit all payment information by the 15th of any month in order to be eligible for that month's payment cycle. You can find further details on the payment cycle and on requirements for receiving payment in our Payment Guide.

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