Troubleshoot issues with Google Drive storage

Google Drive, Google+ Photos, and Gmail give you 15 GB of storage space for free, so you can keep your files, email, and photos accessible from any device, anywhere. When you run out of free storage space, Google offers a way to purchase additional storage space.

If you’re having trouble purchasing, changing, using, or canceling your storage plan, this troubleshooter will help you figure out what to do.

Choose your issue below:

  • I’m being asked to move to a new Google Drive storage plan
  • I want to change my Google Drive storage plan
  • I want to resolve a payment issue
  • I don't see my recent storage purchase reflected in my account

  • I don't know why I need to move to a new plan
  • I want to know the difference between the old and new plans
  • I'm not sure what happens to my Gmail storage when I move to a new plan

  • I want to upgrade or downgrade my plan
  • I’m unable to downgrade my plan
  • I want to cancel my storage plan

  • My payment information is outdated
  • My credit card was declined
  • My credit card was charged incorrectly or more than expected
  • My billing statement shows a charge from Google
  • Charged more than what’s displayed

Were you able to successfully update your payment information?

  • Yes
  • No

Were you able to successfully update your payment information?

  • Yes
  • No

  • I don't see storage for Gmail
  • I don't see storage for Google Drive and Google+ Photos