May 5, 2019

Who can I contact for help? I need a real person!

Contact a real human for help to recover my account

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account_lost,Android,details_gmail

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Last edited May 6, 2019

All Replies (20)

bkc56

Diamond Product Expert

May 5, 2019

The only account recovery option Google provides starts at https://accounts.google.com/signin/recovery (accounts can not be recovered through this forum or by contacting Google). Assuming you posted here because account recovery isn’t working, researching more accurate answers and using a known computer/IP-address will help. You also need to read the following resources:

https://support.google.com/accounts/thread/2307038 - provides a brief overview of the process and sets expectations (not all accounts can be recovered).
http://gmailaccountrecovery.blogspot.com/ - a detailed description of the account recovery process that covers most any question one might have (like ways to figure out the account creation date).

Unfortunately, if you can’t use the provided method to prove ownership of the account Google will not give it to you.

Anyone else having a similar problem needs to create their own thread for their situation as this thread is only for the original poster's case.

Kimberly Doebler

Jun 12, 2019

I've been trying for 3 months to get back on my acct which I know everything except I don't have the phone I used. I've been told that you would contact me but ofc that hasn't happened. There should just be something simple like lets say video games use that you can send a copy of your license or I live in LA ...... stop by somewhere and show it to them

bkc56

Diamond Product Expert

Jun 13, 2019

NSA!!!! Elections....Um really?

Google's privacy policy is pretty clear about the legal requirements to provide any information about account owners. They do NOT provide anything just because someone asks them.

There should just be something simple like lets say video games use that you can send a copy of your license ..

Proving who YOU are does NOT prove you own any SPECIFIC account which is why Google does not use photo ID as part of account recovery.

Mortie Urshi

Jun 13, 2019

That being the case, why would you depend on something so vulnerable like a phone number?

User 12454230183705879994

Jun 16, 2019

Need to talk or email a real person, but that is impossible. Google doesn't care.

Laverne Pendergrass

Jul 20, 2019

I need to recover all my contacts

Google user

Jul 26, 2019

My ex girlfriend and her mom stole my account and i have the exact same hotmail name as my recovery account but it still says after I put in her phone number and her mother's phone number and put in the code that my recovery account gives me witch i thought that's what I set it up for it says that it don't have enough information about me. Please help me get my old account it has pics of me and other private things.

bkc56

Diamond Product Expert

Jul 26, 2019

Please help me get my old account it has pics of me and other private things.

Feel free to follow the above instructions (especially those in italic).

Jonathan Lalonde

Jul 27, 2019

Google is a trillion dollar business they don’t care about us all their selling our information to other people and giving them our email accounts

Maritza DiSciullo

Sep 21, 2019

I'm having the same problem. My business account appears to have been stolen and I can't log into it. The recovery email address is not mine. The online help is useless. After searching around FOREVER, I found a phone number for Google Business Account Help which is 844-491-9665. But of course, they are only open Mon thru Friday, from 9am to 5pm EST. Which does not help me right now, on a Saturday morning. Truly disappointing this lack of support from a business giant, who doesn't seem to understand that the vast majority of small businesses have hours well beyond the standard corporate business hours. And small business OWNERS work 24 hours a day.

Michael McCaffrey

Oct 17, 2019

Google Gustapo!!! Why CANT YOU EVER GET LIVE HELP? MY DARN EMAIL IS CONNECTED TO THE WRONG ADDRESS!!!! AND THERES NO WAY I CAN TELL THEM .....ITS CRAZY. IF ANYONE KNOWS HOW I CAN INFORM THIS GIGANTIC SOCIALIST COMPANY PLEASE TELL ME!!!!¡!

bkc56

Diamond Product Expert

Oct 17, 2019

Google Gustapo!!!

Godwin's law!!!

MY DARN EMAIL IS CONNECTED TO THE WRONG ADDRESS!!!!

Sorry, what is that supposed to mean, exactly?

Chris Rohrback

Nov 14, 2019

So what do you do if you screwed a lot of stuff up with your account and you can not provide ownership to start a new account because you have already used your phone number and email and don't know any passwords I need to start over