/accounts/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
3/12/19
Account Recovery - Google couldn't verify that <account> belongs to you. 0 Recommended Answers 0 Replies 151978 Upvotes
1 Recommended Answer
$0 Recommended Answers
Most all account recovery starts with the “Forgot password?” link on the Gmail/Google sign in page.  That link leads to:  https://accounts.google.com/signin/recovery which can be used directly.  This covers lost passwords, compromised accounts, "suspicious activity" blocks and other similar cases.  It does not apply to disabled accounts for things like Terms-of-Service or being under-age.

There are over a dozen potential questions (like the account creation date) and tasks (like entering a verification code) you can use to help prove ownership of an account.  Most of the questions are based on pre-configured recovery options like an e-mail address or phone number.  If these are not available (never configured, gone out-of-date, changed by a hacker) the number of questions available may be very limited making it hard to prove ownership of the account.

The end of the process typically has you provide a contact e-mail address which is then sent a verification code.  Please note that you are only verifying that the contact address is valid, and that you have access to it.  This verification code does NOT mean you have successfully proven ownership of the lost account.  You may still receive the "Google couldn't verify..." message, or be asked additional questions.

The recovery process is more likely to succeed if done from a computer or device recently used to access the account.  If at all possible, attempt recovery using that same computer/device, giving preference to a computer/laptop over a mobile device.

Fortunately, the provided process works for most people to recover their account.  Some receive the message “Google couldn’t verify...” meaning that the information Google has (including the questions you answered) is not sufficient to prove your ownership of the account.  In these cases, people sometimes post asking for help.  Without trying to be overly negative, the realities are that...

  • Google does not provide live support for Gmail so you can not contact them for help with account recovery.
  • Any support numbers found through search are probably not Google (unless you find Google Play or the like).  These places will be happy to take your money, but they can not return your account.
  • This is a user-to-user help forum, and while the volunteers can provide information and advice, they can not return your account.
  • There are no options to provide information beyond what the recovery process asks about.  For example, knowing the content of messages in the account can not be used to help prove ownership.

In summary, if you can not recover the account using the provided process, it may be lost.  There are no other account recovery options available.

This article provides a lot more detail about the account recovery process: http://gmailaccountrecovery.blogspot.com/  The "Walk-Through" and "Additional Information" sections may be the most helpful.
No replies yet.
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/accounts/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/accounts/profile/0?hl=en