Mar 16, 2019
my phone was stolen, how can i find my phone
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Last edited Apr 17, 2019
Hi there,
If your phone, tablet, or laptop is lost or stolen, follow these steps to help find and secure your device.
If you can't get the device back, taking a few steps right away can help protect your information.
Step 1: Find & secure your lost phone, tablet, or Chromebook
You can try some remote actions, like ringing, locking, or signing out on your device.
Lost a Windows, Mac, or Linux computer? Computers aren't listed under "Find your phone." Move on to changing your Google Account password.
- Open a browser, like Chrome
. If you're using someone else's device, use private browsing mode.
- Open your Google Account.
- In the "Security" section, select Find a lost or stolen phone.
- Select the lost phone, tablet, or Chromebook.
- Follow the step-by-step suggestions to help find and secure the device.
- If you're using someone else's device, when you're done, sign out by closing private browsing mode.
Get more help
- For a lost iPhone, learn about ways to locate and secure your device with iCloud.
- Your mobile carrier might be able to help in a few ways, such as:
- Redirecting your calls to a different number
- Ordering a new SIM card
- Turning off your SIM card, so someone else can't make calls or send messages
- Your lost device needs to be signed in to your Google Account on a Google app, like Gmail or YouTube.
- Windows, Mac, and Linux computers aren't listed under "Find your phone."
If your device still isn't listed, move on to changing your Google Account password.
Step 2: Change your Google Account password
Your Google Account password is the same password you use for Chrome and other Google products, like Gmail and YouTube. Learn how to create a strong password.
- Open your Google Account. You might need to sign in.
- Under "Security," select Signing in to Google.
- Choose Password. You might need to sign in again.
- Enter your new password, then select Change Password.
- Change password.
Step 3: Change your saved passwords
If someone else has your lost device, consider changing the passwords that were saved to your device or Google Account.
- Open passwords.google.com.
- Sign in to your Google Account.
- Look at the "Saved passwords" list.
- This list only includes passwords saved to your Account, not your lost device.
- For each password you want to change, open the app or go to the site.
- Change your password.
Tip: Monitor your accounts for fraud
Keep an eye on your credit card statements, and report any fraudulent purchases to your credit card company.
Related links:
Best,
Johnny..
Last edited Mar 30, 2019
Platinum Product Expert - Johnny - recommended this
All Replies (22)
Mar 16, 2019
Hi there,
If your phone, tablet, or laptop is lost or stolen, follow these steps to help find and secure your device.
If you can't get the device back, taking a few steps right away can help protect your information.
Step 1: Find & secure your lost phone, tablet, or Chromebook
You can try some remote actions, like ringing, locking, or signing out on your device.
Lost a Windows, Mac, or Linux computer? Computers aren't listed under "Find your phone." Move on to changing your Google Account password.
- Open a browser, like Chrome
- Open your Google Account.
- In the "Security" section, select Find a lost or stolen phone.
- Select the lost phone, tablet, or Chromebook.
- Follow the step-by-step suggestions to help find and secure the device.
- If you're using someone else's device, when you're done, sign out by closing private browsing mode.
Get more help
- For a lost iPhone, learn about ways to locate and secure your device with iCloud.
- Your mobile carrier might be able to help in a few ways, such as:
- Redirecting your calls to a different number
- Ordering a new SIM card
- Turning off your SIM card, so someone else can't make calls or send messages
- Your lost device needs to be signed in to your Google Account on a Google app, like Gmail or YouTube.
- Windows, Mac, and Linux computers aren't listed under "Find your phone."
If your device still isn't listed, move on to changing your Google Account password.
Step 2: Change your Google Account password
Your Google Account password is the same password you use for Chrome and other Google products, like Gmail and YouTube. Learn how to create a strong password.
- Open your Google Account. You might need to sign in.
- Under "Security," select Signing in to Google.
- Choose Password. You might need to sign in again.
- Enter your new password, then select Change Password.
- Change password.
Step 3: Change your saved passwords
If someone else has your lost device, consider changing the passwords that were saved to your device or Google Account.
- Open passwords.google.com.
- Sign in to your Google Account.
- Look at the "Saved passwords" list.
- This list only includes passwords saved to your Account, not your lost device.
- For each password you want to change, open the app or go to the site.
- Change your password.
Tip: Monitor your accounts for fraud
Keep an eye on your credit card statements, and report any fraudulent purchases to your credit card company.
Related links:
Best,
Johnny..
Last edited Mar 30, 2019
Platinum Product Expert - Johnny - recommended this
May 8, 2019
Jul 11, 2019
Sep 12, 2019
Oct 2, 2019
Oct 9, 2019
Hi there,
To attempt to find your device please use this link. If you believe your device has been stolen, please contact law enforcement. Do not attempt to retrieve the device yourself.
Best,
Johnny..
Jan 14, 2020