Jul 13, 2023

I can't log into an old account I just need to get back a game that I made many purchase of

I've been trying to remember the password or when it asked me my phone number I can't put in the phone number because that phone number was from like a long time ago and I don't remember it because that was an old phone that I had a while ago and I forgot to change the phone number in that account so I can't access that account no more and I need to get back into the account just so I can get the game I made many purchases.

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Account Access & Recovery,Android

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E.J

Diamond Product Expert

Contributor - Volunteer

Jul 14, 2023

Hello,

Account recovery is the only option provided by Google to recover your account; Google does not provide other options. Hence, if you want to recover your account, you will have to go through account recovery.

Before going through account recovery, make sure to take note of recommended steps you need to follow when going through account recovery:

How to recover your Google account: https://support.google.com/accounts/answer/7682439
Tips to complete your account recovery: https://support.google.com/accounts/answer/7299973
For additional info, you may also check this article: http://gmailaccountrecovery.blogspot.com/.
Kindly use account recovery from previous logged in location/ip address and used device for your Gmail/Google account as Google will also check it in the backend.
- Try to clear your browser cache or use a different browser from the same location and used device as well.
If you are unable to provide one of the verification details such as 2sv or backup code or recovery phone or email address, you may skip it by selecting "Try another way" in account recovery.
If your account is hacked, you may provide the previous details you have such as previous used password, when you go through account recovery.

If you cannot provide any of the requested recovery details and unable to use account recovery from previous logged in location and device, your account probably can not be recovered or lost. There are no other options.

Kindly use account recovery with recommended steps highlighted in help articles above. The link for account recovery: https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin