If your security key is lost, you can follow these steps to get back into your account and protect it. Choose the right steps for you depending on whether you’ve set up another second step like:
- Verification codes
- Google prompts
- Backup codes
- A different security key you’ve added to your account
- A registered computer where you previously chose not to be asked for a verification code
If you have another second step
- Sign in to your Google Account with your password and your other second step.
- Follow the steps to remove the lost key from your account.
- Get a new security key. You may want to get an extra key you can keep in a safe place.
- Add the new key to your account.
If you don’t have another second step or forgot your password
Note: 2-Step Verification requires an extra step to prove you own an account. Because of this added security, it can take up to 3-5 business days for Google to make sure it’s you trying to sign in.
- Follow the steps to recover your account. You'll be asked some questions to confirm it's your account.
- Use these tips to answer as best you can.
- You may be asked:
- To enter an email address or phone number where you can be reached.
- To enter a code sent to your email address or phone number. This code helps make sure you can access that email address or phone number.