Verify it's you

To help protect your account, you may need to prove it’s you if you recently signed out on your device or for sensitive actions, like when you:

  • Sign in from a new device
  • View saved passwords
  • Change recovery info
  • Download your data


Tip: You’re more likely to get this step if we notice something unusual, like if you use a new device or you’re in a different location.

Use your phone

To quickly and securely confirm it’s you, have a mobile device or security key available that's registered to your account for 7 days or more. You can use:


Tip: If you have a Google Account through work, you may be asked to verify it's you with your corporate device.
 

If you’re asked to verify it’s you, follow the steps below. Have your phone nearby, and if possible, make sure it's connected to the internet.

  1. On the "Verify it's you" screen, complete the task or select More ways to verify. You'll have some or all of these options:
    • Get a prompt sent to your phone
    • Get a verification code by text
    • Get a verification code by phone call
    • Get a security code on your Android device
    • Use your screen lock or fingerprint on your Android device
    • Use a security key that’s been added to your Google Account
  2. Follow the on-screen instructions and use your phone when prompted.

Why you might get this step

This extra step helps protect your account. If someone finds out your username and password through phishing or another way, they still won’t be able to take certain sensitive actions on your account.

Learn how to make your account more secure.

Fix problems

Your phone isn't signed in

To sign in to your Google Account on your phone:

  1. On your Android device, open the Settings app Settings app.
  2. Tap Users & accounts and then Add account and then Google.
  3. Follow the on-screen instructions.
You can't use your phone

Your Android device is offline

If your phone isn't connected to the internet, you can still use it to verify it's you.

  1. On the Google sign-in page, enter your username and password as usual.
  2. If you get the "Verify it's you" screen, select More ways to verify and then Get a security code on your Android phone.
  3. Follow the on-screen instructions.

Your phone isn't available

If you can't use your phone or your account doesn't have a recovery phone number, you might still be able to verify it's you.

  1. On the Google sign-in page, enter your username and password as usual.
  2. If you get the "Verify it's you" prompt, select Try another way to sign in and then Can't use your phone?
  3. If you get a list of options to confirm it's you, select one and follow the on-screen instructions. 
    • The options may vary, but you'll need to confirm information about your account.
If you get the "Security check" screen, you can't verify it's you without your phone right now. Learn other steps you can take to verify it's you.
You don't get a phone prompt

If you don't get a prompt within a few minutes:

  1. Make sure your phone is connected to the internet. To get prompts, you need Wi-Fi or mobile data turned on.
  2. Confirm that you're signed in to your account on your phone.
  3. Go to the sign-in screen and tap Resend.
If you still don't get a prompt, tap Try another way and select a different option.
You don't get a text or phone call

If you don't get a text or phone call within a few minutes:

  1. Be sure the phone number digits you have are right.
  2. Make sure you have a strong network signal or that the phone is connected to Wi-Fi.
  3. Go to the sign-in screen and select Resend.
  4. If you still don't get a text or phone call, select More ways to verify and then Get a security code on your Android phone.
  5. Follow the on-screen instructions.
Learn more about how to get a security code on your Android device.
You still can't verify it's you

If you aren't able to sign in or complete an action, you can try again from:

  • A computer, phone, or tablet where you frequently sign in
  • The location where you usually sign in, like at home or work
  • The browser that you use most often, like Chrome or Safari
Tip: If you try again after 7 days or more, you may be able to verify it’s you.
You don't get the option to verify it's you

To protect your account, you may be blocked from taking a sensitive action when:

  • There’s no trusted device associated with your account.
  • There’s something different about how you use your account, such as from a new location or device.

If you don’t get the option to verify it’s you, you can:

  • Stay signed in to your Google Account on your Android phone for 7 days or more. Then, try the action again.
  • If your phone doesn’t run Android, add a recovery phone number to your Google Account and wait 7 days or more. Then, try the action again.
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