Verify it's you

To help protect your account, you may need to prove it’s you when you sign in or try to complete sensitive actions like:

  • Change your password
  • View saved passwords
  • Turn on 2-Step Verification
  • Download your data

Use your phone or security key

To prove it’s you, have a phone or security key available that's been registered to your account for at least 7 days. You can use:

Tip: If you have a Google Account through work, you may be asked to verify it's you with your corporate device.

If you’re asked to verify it’s you, follow the steps below. Have your phone nearby, and if possible, make sure it's connected to the internet.

  1. On the "Verify it's you" screen, complete the task or select More ways to verify. You'll have some or all of these options:
    • Get a prompt sent to your phone
    • Get a verification code by text
    • Get a security code on your Android device
    • Use your screen lock or fingerprint on your Android device
    • Use a security key that’s been added to your Google Account
  2. Follow the on-screen instructions and use your phone when prompted.

Why you might get this step

This extra step helps protect your account. If someone finds out your username and password, this step helps stop them from taking certain sensitive actions in your account.

Learn how to make your account more secure.

Fix problems

Can't complete a sensitive action

If you’re signed in to your Google Account, but can’t verify it's you to complete an action, go to the relevant section below.
You can't use your phone

Your Android device is offline

If your Android phone isn't connected to the internet, you can still use it to verify it’s you.

  1. On the Google sign-in page, enter your username and password.
  2. If you get the "Verify it's you" screen, tap More ways to verify and then Get a security code on your Android phone.
  3. Follow the on-screen instructions.

Your phone isn't available

If you can't use your phone or try again from another device you use often, follow these steps.

You don't get a phone prompt

If you don't get a prompt within a few minutes:

  1. Make sure your phone is connected to the internet. To get prompts, you need Wi-Fi or mobile data turned on.
  2. Confirm that you're signed in to your account on your phone.
  3. Go to the sign-in screen and tap Resend.
If you still don't get a prompt, tap Try another way and select a different option.
You don't get a text

If you don't get a text within a few minutes:

  1. Make sure the phone number you have is right.
  2. Make sure you have a strong network signal or that the phone is connected to Wi-Fi.
  3. Go to the sign-in screen and select Resend.
  4. If you still don't get a text, select More ways to verify and then Get a security code on your Android phone.
  5. Follow the on-screen instructions.
Learn more about how to get a security code on your Android device.
You don't get the option to verify it's you

To protect your account, you may be blocked from some sensitive actions when at least one of the following items hasn’t been associated with your Google Account for at least 7 days:

  • Phone
  • Phone number
  • Security key

If you don’t get the option to verify it’s you, you can:

Can't sign in to your Google Account

If you can’t sign in to your Google Account to use Google services like Gmail, Drive, or Photos, learn how to recover your Google Account.
Was this helpful?
How can we improve it?