Sign in faster with 2-Step Verification phone prompts

Instead of using a 2-Step Verification code to sign in, you can tap a prompt that Google sends to your phone. The prompt will ask if you're trying to sign in.

Signing in this way adds the security of 2-Step Verification and is quicker than entering a verification code.

Set up your phone to get prompts

To start using prompts for 2-Step Verification, follow the steps below to go to your Google Account and set up your phone. Be sure to have your phone with you for the setup process.

Step 1: Check that your phone is compatible

You can get a prompt for 2-Step Verification on Android phones with updated Google Play services.

Step 2: Make sure 2-Step Verification is turned on

If you already sign in with 2-Step Verification: Go to Step 3.

If you don't sign in with 2-Step Verification: Before you can start using prompts, turn on 2-Step Verification. You'll set up the prompt option in the next step.

Step 3: Set up your phone
  1. On your Android phone or tablet, open your device's Settings app Settings app and then Google and then Google Account.
  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
  4. Tap Add Google prompt.
  5. Follow the steps on the screen.
    • When adding a phone, choose a recommended device.
    • If your phone isn't listed, follow the steps on the screen.
  6. On your phone, you'll see a "Trying to sign in?" prompt from Google. Tap Yes.
  7. On the setup page, select Done.

Now when you sign in to your Google Account, you'll get a "Trying to sign in?" prompt sent to your phone. You can skip prompts on devices you trust

Sign in with a phone prompt

  1. Sign in to your Google Account as you usually do. You'll see a reminder to check your phone to sign in.
  2. On your phone, you'll see a "Trying to sign in?" prompt from Google. Tap Yes.
Get prompts on more than one phone

You can get prompts on multiple phones. When you sign in, all phones will get prompts, but you need to tap just one. The prompts on the other phones will go away.

Note: If you get prompts on multiple phones, make sure to use recommended devices.

To get prompts on an additional phone:

  1. On your Android phone or tablet, open your device's Settings app Settings app and then Google and then Google Account.
  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
  4. Under "Google prompt," tap Add phone.
  5. Follow the steps on the screen.
Stop getting prompts on a phone
  1. On your Android phone or tablet, open your device's Settings app Settings app and then Google and then Google Account.
  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
  4. Under "Google prompt," find the phone where you want to stop getting prompts.
  5. Next to that phone, tap Delete Delete.

Tip: To change which phone gets prompts, add a phone, then delete your old one.

Stop using phone prompts

Under "Google prompt," delete all the phones where you get prompts.

You can turn phone prompts back on at any time.

Skip a prompt on trusted devices

If you don't want to tap a prompt each time you sign in on your computer or phone, mark the device as trusted. On the sign-in screen, before you tap the prompt, check the box next to "Don't ask again on this computer."

Important: Check this box only for devices that you use regularly and don't share with anyone else.

Details about security

Use recommended devices & security features

We recommend that you set up only the phone that you use regularly and always carry with you. Avoid setting up shared devices or old devices that you leave at home or at work.

To add an extra level of security, turn on your phone's security feature.

Android: Turn on Screen lock

  1. On your phone, open the Settings app Settings.
  2. Under "Personal," tap Security and then Screen lock.
  3. Choose a screen lock, and follow the steps on the screen.
You see a prompt but didn't sign in

If you haven't tried to sign in but a prompt appears on your phone, someone might be trying to sign in without your permission.

On the "Trying to sign in?" prompt sent to your phone, tap No.

You might need to take extra steps to sign in

If we notice something different about how you're signing in, you'll need to take an extra step or two to confirm it's really you. For instance, you might need to match a number between your computer screen and your phone screen.

Fix problems

You don't get a phone prompt

If you're trying to sign in and don't get a prompt on your phone:

  1. Try again. On the sign-in screen, select Resend.
  2. Make sure your phone is connected to the Internet. You need Wi-Fi or cellular data turned on to get prompts.
  3. Confirm that you're signed in to your Google Account. Follow these steps, then try signing in again.
    1. On your Android, open the Settings app Settings.
    2. Tap Accounts and then Google.
    3. Follow the steps on the screen.

 

Your phone isn't nearby or you can't use it

Sometimes, you might need to use a different verification step to sign in, including when:

  • You don't have your phone with you
  • Your phone is out of battery
  • Your phone is offline

When things like this happen, try signing in by following these steps:

  1. Sign in to your Google Account as you usually do.
  2. Select Try another way to sign in.
  3. Choose one of the options, and follow the steps on the screen.

Tip: After you sign in, go to your 2-Step Verification settings to add backup options.

Your phone is lost

If your phone is lost or stolen, follow these steps to make your account more secure:

  1. Sign in to your account on another device.
  2. Go to your Recently used devices.
  3. Select the lost device.
  4. Next to "Account access," choose Remove.
  5. In the confirmation box that appears, select Remove.
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