Recovery phone number

Having a mobile phone number connected to your account helps keep your account safe. It also helps you get back into your account if you are locked out or if you forget your password.

Add a recovery phone number
  1. Go to the Account Settings page.
  2. In the "Personal info" section, select Phone.
  3. Select Add Recovery Phone.
  4. Follow the onscreen instructions.
Note: You must use a mobile phone with text messaging turned on.
Edit a recovery phone number
  1. Go to the Account Settings page.
  2. In the "Personal info" section, select Phone.
  3. Select Account recovery.
  4. Select Edit.
  5. Follow the onscreen instructions.
Ways we will use your mobile phone number

We'll use your recovery number only to ensure the security of your account. Here are some ways we'll use it:

  • To challenge people if they try to get into your account without your permission
  • To send you a verification code so you can get into your account if you ever lose access
  • To provide an alternate way for you to verify that you own an account
  • To alert you to possible threats to your account's security (for example, when your password is changed)
Ways we won't use your mobile phone number

Unless you make a specific request, or provide your mobile phone number to us in a different way, we won't use it for anything other than protecting your account. Unless you tell us to, we'll never:

  • Sell your phone number to other companies or organizations
  • Call you for marketing purposes
  • Publish your phone number online
Why mobile phones are more secure

Your mobile phone is a more secure identification method than your recovery email address or a security question because, unlike the other two, you have physical possession of your mobile phone.

hc_author_kelly

Kaley is on the Accounts support team and author of this help page. Please leave suggestions below on how to improve her article.

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