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Troubleshoot Voice Access

Before you begin troubleshooting, try the following steps to resolve your issue:

  1. Install the latest version of Voice Access. Voice Access should automatically update based on your Android Play Store settings, but you can always manually check for updates on Google Play.
  2. Use the recommended configuration. Refer to "Step 1: Check your device and settings" in Get started with Voice Access.

If Voice Access still isn't working, try the steps below.

Voice Access doesn't recognize voice commands

If Voice Access doesn't recognize your voice commands, try the following:

  • Ensure your device is connected to the Internet over cellular data or Wi-Fi.
  • Move to a quiet place.
  • Speak more slowly and clearly.
  • Try using a headset with a microphone.
  • Repeat your command.
Voice Access freezes or cuts off words in the middle of a command

If Voice Access appears to freeze, wait a few seconds. You might need to do this if you issue a long command or if another app tries to listen to you at the same time.

You're having trouble unlocking your device with Voice Access

The only lock screen currently supported by Voice Access is the PIN unlock. To protect your security when you enter your PIN, Voice Access shows random words on the screen (such as "red" or "blue") instead of Voice Access number labels. This way you can say the words instead of your PIN numbers. You can change your lock screen in Settings > Security under Device security.

If you have trouble starting Voice Access on the lock screen, try the following steps:

  • In the Google app, turn on Trusted voice (Google app > Settings > Voice). This setting lets you use "Ok Google" to turn on Voice Access from the lock screen. Learn more about "Ok Google". (Note: The availability of this setting varies by device.)
  • In Voice Access settings, turn on "Activate on lock screen." This setting automatically starts Voice Access when the screen turns on, if the lock screen is showing. Learn how to change your Voice Access settings.
  • Connect your device to a Bluetooth switch or keyboard, then use the switch or keyboard to start Voice Access on the lock screen. For more information about setting up a Bluetooth switch, see instructions to start Voice Access.
  • Set up your device for automatic unlock. You can pair a trusted Bluetooth device or NFC tag to your device to unlock it automatically for you. Learn more about Smart Lock.
You can't turn on your screen with Voice Access

To turn on the screen by voice, update your "Ok Google" settings to turn on Trusted voice with Always-on (Google app > Settings > Voice). With these settings, you can say "Ok Google" when the screen is off.

Learn more about "Ok Google". (Note: The availability of this setting varies by device.)

Your battery drains faster than normal when Voice Access is on

Though Voice Access uses almost no battery when it's inactive, it uses a higher amount of battery when listening for your commands. Consider using Voice Access while your device is connected to a power supply if you find that your battery is draining faster than normal.

Voice Access did something else unexpected

If Voice Access did something you didn't expect, or if you have suggestions for how we can improve Voice Access, we'd love your feedback. You can send a report from Help & feedback in Settings > Accessibility > Voice Access > Settings, or by submitting feedback online.